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People & Culture Operations Manager
2 months ago
Join the Mental Health Commission of Canada as a key member of our People & Culture team, responsible for overseeing the daily operations of our department. As a strategic thinker with exceptional organizational skills, you will be instrumental in fostering a positive workplace culture, ensuring compliance with employment regulations, and driving continuous improvement.
Key Responsibilities:- Develop, implement, and maintain HR policies and procedures that promote a positive work environment and comply with legal requirements.
- Ensure accurate and timely processing of payroll, benefits administration, and other HR-related functions that meet or exceed compliance and audit requirements.
- Oversee total compensation, salary administration guidelines, annual merit budget proposals, and compensation structure reviews and updates.
- Manage relationships with external vendors, suppliers, and service providers of the People & Culture Function, ensuring clear agreements, appropriate service levels, and timely payment processes.
- Foster a culture of continuous improvement, driving ongoing enhancements by identifying service delivery constraints, analyzing root causes, and implementing innovative solutions based on comprehensive data insights and key performance indicators.
- Monitor key performance indicators (KPIs) to measure team performance and ensure/develop service level agreements (SLAs) are met or exceeded.
- Drive proactive workforce planning tools to support executives and leaders' labour plans effectively, ensuring appropriate staffing levels and skill sets within the team.
- Proven experience in managing HR operations and strong people leadership skills to motivate and develop team members and indirect partners.
- In-depth knowledge of HR best practices, employment and payroll laws, and regulations.
- Excellent verbal and written communication skills.
- Ability to build strong relationships across all levels of the organization.
- Strong analytical skills with the ability to interpret HR metrics and data.
- Proven ability to identify and resolve complex HR issues.
- Experience in managing HR projects and initiatives from conception to completion.
- Strong organizational skills with the ability to manage multiple priorities and deadlines.
- Bachelor's degree in human resources, Business Administration, or a related field.
- Minimum of 5-7 years of experience in HR management or a similar role.
- Professional HR certification (e.g., CHRP, CHRL) is preferred.
- Proficiency in HR software and systems (ADP Preferred), such as HRIS and payroll systems.
We are an equal opportunities employer and welcome applications from diverse backgrounds. The Mental Health Commission of Canada is committed to diversity in the workplace and workplace well-being.
