Bilingual Property Claims Adjuster, Field and Hybrid

7 days ago


Ottawa, Ontario, Canada Xpera Full time
About the Role

Xpera is seeking a highly skilled and experienced Intermediate Bilingual Property Field Claims Adjuster, Hybrid to join our team. As a key member of our team, you will be responsible for adjusting claims while ensuring that business development opportunities are maximized.

Key Responsibilities
  • Prompt contact and follow-up with policyholders and claimants.
  • Investigate the cause and report to clients with solid recommendations.
  • Using supplied technology, scope and establish quantum of damages.
  • Identify exposures, recommend reserves, recommend investigation required for exposure, prepare action plans, and negotiate fair and satisfactory settlements.
  • Provide high-level customer service to clients and the insured throughout the claims process.
  • Participate and share ownership and responsibility for after-hours customer service requirements when required.
  • Perform duties assigned in compliance with established work standards, policies, and procedures.
Requirements
  • Minimum of 3 years' experience in desktop or field claims adjusting, preferably in property.
  • Ongoing commitment to education and learning, preferably pursuing CIP designation.
  • Proficient in the use of Microsoft Office Products (Outlook, Word, Excel, OneDrive).
  • Effective analytical skills, including identification of cause-and-effect dynamics.
  • Good investigative manner.
  • Able to draw valid conclusions and effectively communicate them.
  • Ability to interpret complex documents of a legal nature, perform, and understand advanced numerical calculations, including analysis of comparative information.
  • Adjuster's license or currently pursuing CIP designation.
  • Bilingualism is an asset (fluency in French and English).
Competencies
  • Proactive in finding resolutions, with a sense of urgency and responsiveness.
  • Effective written skills, including those of a technical nature.
  • Effective oral skills, including listening, interviewing, negotiating, and the ability to flex style appropriate to the audience.
  • Demonstrated organizational skills with the ability to prioritize and manage conflicting priorities in an effective manner.
  • Ability to handle pressure with a calm demeanor, especially during conflict and difficult situations.
  • Must have people skills with a bias towards building relationships with own team and claims stakeholders.
  • Proficient with computers and current technology.
  • Excellent customer service skills, ensuring that all inquiries are effectively dealt with in a timely manner.


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