Front Desk Coordinator

2 weeks ago

Vancouver, British Columbia, Canada Jewish Federation Full time

About Us:

At the Jewish Federation, we take pride in creating a work environment that is community-oriented, warm, and inclusive. Our team values appreciation for each other's contributions and strives to make our staff feel valued.

Louis Brier has dedicated leaders who are available and responsive to our needs. An HR Coordinator promotes our health, wellness, and engagement. An Infection Control Practitioner ensures our safety. Everyone is committed to quality and excellence.

We enhance funding to enrich the quality of life for our residents, making us stand out. State-of-the-art equipment, music, entertainment, culture, and education are generously funded through the Louis Brier Foundation, greatly improving work life.

Providing outstanding care can be challenging, but making a difference feels rewarding. Working at Louis Brier gives us a sense of purpose and belonging. It's more than just a job; it's a way of life.

We welcome individuals from diverse backgrounds and celebrate differences within our team. Contribute to an award-winning organization that recognizes passionate and hardworking employees. Engage within our community and thrive in an unbeatable work culture that celebrates life.

Purpose of the Position

This role performs various front desk and clerical duties under general supervision. Key responsibilities include operating the switchboard, receiving visitors, providing routine information, typing, and filing documents. You will also assist with accepting calls from nursing staff regarding absence and calling in relief staff according to established guidelines.

Responsibilities

  • Operate the switchboard, receive and transfer incoming calls, and page staff or other parties as needed.
  • Respond to inquiries, greet visitors, and direct them to appropriate areas. Provide standard information on facility policies and resident details.
  • Type various documents, including memoranda, reports, and articles, ensuring accuracy and completeness.
  • Prepare donor acknowledgement cards as requested by the Foundation.
  • Sort, record, and distribute incoming mail and process outgoing mail.
  • Initiate communication procedures during emergencies, using paging and walkie-talkie systems as defined in established guidelines.
  • Record resident admissions, transfers, and discharges on designated forms and distribute information accordingly.
  • Provide tickets, such as guest meal tickets, High-Holiday tickets, and HandiDart tickets, when requested.
  • Coordinate meeting room bookings as required.
  • Contact staff, residents' families, and non-staff regarding scheduled meetings or other matters.
  • Accept calls from nursing staff regarding illness and absence from work, communicate information to the In-Charge Nurse, and call in relief staff according to instructions and guidelines.
  • Deliver mail, flowers, meal trays, or other items to residents as needed.

Qualifications

A Grade 12 education, Medical Office Assistant certificate, and two years of recent related experience or an equivalent combination of education, training, and experience are required.

KSAOs (Knowledge, Skills, Abilities, and Other Characteristics)

  • Ability to type at 45 w.p.m.
  • Effective verbal and written communication skills.
  • Ability to deal with others effectively.
  • Organizational skills.
  • Ability to operate related equipment.
  • Physical ability to perform the duties of the position.

Hourly Wage: $27.56

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