Customer Service Lead Assistant
3 weeks ago
We are seeking a skilled and experienced Customer Service Lead Assistant to join our team at Rosslyn Inn & Suites. This is a full-time position that requires strong leadership skills, excellent communication abilities, and a passion for delivering exceptional customer service.
About the Role:The Customer Service Lead Assistant will be responsible for overseeing the daily operations of our front desk and ensuring that all guests receive a warm and welcoming experience. This includes managing staff schedules, handling customer complaints, and maintaining accurate records of guest stays.
This role also involves collaborating with other departments to ensure seamless communication and effective problem-solving. The ideal candidate will have a proven track record of providing top-notch customer service and leading teams to achieve high standards of performance.
Key Responsibilities:- Supervise and lead a team of customer service representatives to achieve high standards of performance.
- Manage staff schedules, including hiring, training, and performance evaluations.
- Handle customer complaints and resolve issues in a professional and timely manner.
- Maintain accurate records of guest stays, including check-in/check-out times, room assignments, and special requests.
- Collaborate with other departments to ensure seamless communication and effective problem-solving.
- Develop and implement strategies to improve customer satisfaction and loyalty.
- Bachelor's degree in Hospitality, Business Administration, or a related field.
- Minimum 2 years of experience in customer service or hospitality management.
- Proven track record of providing exceptional customer service and leading teams to achieve high standards of performance.
- Excellent communication and interpersonal skills.
- Ability to work effectively in a fast-paced environment and prioritize multiple tasks simultaneously.
- Strong analytical and problem-solving skills.
$45,000 - $55,000 per year, depending on experience.
Benefits:-
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