Customer Service Supervisor

2 weeks ago


Edmonton, Alberta, Canada KT Motors Full time
Job Title: Customer Service Supervisor - Team Lead Role

We are seeking a highly skilled and experienced Customer Service Supervisor to join our team at KT Motors. This is a fantastic opportunity to work in a dynamic environment, leading a team of customer service representatives and ensuring excellent customer satisfaction.

About the Job

The successful candidate will be responsible for supervising a team of customer service representatives, providing guidance and training to ensure they meet high standards of customer service. You will also be responsible for resolving complex customer complaints and issues, working closely with other departments to resolve problems and improve customer satisfaction.

We are looking for a motivated and results-driven individual who can lead by example and motivate their team to deliver exceptional customer service. If you have experience in a customer-facing role and are looking for a new challenge, we would love to hear from you

Key Responsibilities:
  • Supervise a team of customer service representatives
  • Provide guidance and training to ensure high standards of customer service
  • Resolve complex customer complaints and issues
  • Work closely with other departments to resolve problems and improve customer satisfaction
Requirements:
  • Experience in a customer-facing role
  • Proven track record of delivering excellent customer service
  • Ability to lead and motivate a team
  • Strong communication and problem-solving skills
What We Offer:
  • A competitive salary range of $65,000 - $80,000 per annum
  • Ongoing training and development opportunities
  • A dynamic and supportive work environment
  • Opportunities for career advancement

Please note that the salary range is based on industry standards and may vary depending on location and experience. We are an equal opportunities employer and welcome applications from diverse candidates.



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