Customer Service Team Lead
3 weeks ago
About Us: Hong Video And Bubble Tea is a dynamic company that offers a unique blend of video services and bubble tea experiences.
Salary Range: $45,000 - $60,000 per year based on experience, with opportunities for growth and professional development.
Job Description:
We are seeking an experienced Customer Service Coordinator to join our team. As a key member of our service team, you will be responsible for providing exceptional customer service, ensuring seamless communication between customers and our staff, and helping to drive sales growth through effective retail sales strategies.
Key Responsibilities:
- Customer Service: Provide prompt, professional, and courteous service to customers via phone, email, or in-person interactions.
- Sales: Meet or exceed daily sales targets by utilizing effective sales techniques, product knowledge, and up-selling strategies.
- Inventory Management: Assist with maintaining accurate inventory levels, receiving and processing orders, and organizing stockroom areas.
- Store Operations: Help maintain a clean and organized store environment, including visual merchandising and display setup.
- Reporting and Administration: Prepare and submit sales reports, track customer data, and perform other administrative tasks as required.
Requirements:
To succeed in this role, you should have:
- Secondary Education: High school graduation certificate or equivalent.
- Experience: 1-2 years of customer-facing experience in a retail or sales environment.
- Work Term: Permanent position with a standard 30-40 hour workweek.
- Work Language: English language proficiency.
Benefits:
As a valued member of our team, you can expect:
- Ongoing Training and Development: Opportunities to enhance your skills and knowledge in customer service, sales, and retail operations.
- Competitive Compensation: Salary range and benefits package reflecting your experience and performance.
- Career Advancement: Potential for career growth and promotions within the company.
Please note that we are an equal opportunity employer and welcome applications from qualified candidates who share our values.
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