Customer Service Team Lead
3 weeks ago
We are seeking a seasoned Customer Service Team Lead to join our team at CoCo Fresh Tea & Juice.
About the Role:The Customer Service Team Lead is responsible for supervising and coordinating activities of staff who prepare and portion food, estimating ingredient and supplies required for meal preparation, ensuring that food and service meet quality control standards, addressing customers' complaints or concerns, preparing and submitting reports, and establishing work schedules.
This role requires strong leadership and communication skills, as well as the ability to work in a fast-paced environment with tight deadlines. The successful candidate will be able to provide mentorship, coaching, and networking opportunities for team members, while also promoting a welcoming work environment for all employees.
Responsibilities:- Supervise and co-ordinate activities of staff who prepare and portion food
- Estimate ingredient and supplies required for meal preparation
- Ensure that food and service meet quality control standards
- Address customers' complaints or concerns
- Prepare and submit reports
- Establish work schedules
The ideal candidate will have 7 months to less than 1 year of experience in a similar role and a secondary (high) school graduation certificate. They will be based in an English-speaking environment and will be required to work 35 hours per week.
What We Offer:In addition to competitive salary and benefits, we offer flexible onboarding options, awareness training to create a welcoming work environment, and support for persons with disabilities, newcomers and refugees, youths, Veterans, Indigenous people, and visible minorities.
How to Apply:Please submit your application by [insert contact information]. We thank all applicants for their interest; however, only those selected for an interview will be contacted.
$55,000 - $65,000 per annum-
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