Senior Team Lead

2 weeks ago


Edmonton, Alberta, Canada Alberta Ltd. Full time
Job Description:

We are seeking a highly organized and detail-oriented Senior Team Lead - Customer Service to join our team at Alberta Ltd. The ideal candidate will have experience in managing teams and ensuring exceptional customer service.

About the Role:
  • Lead and manage a team of 3-4 customer service representatives
  • Develop and implement work schedules and procedures to ensure efficient operation
  • Conduct regular performance reviews and provide constructive feedback to improve employee performance
  • Collaborate with other departments to resolve customer complaints and issues
Requirements:
  • 1 year to less than 2 years of experience in a supervisory role
  • Excellent communication and leadership skills
  • Ability to work in a fast-paced environment
  • Bachelor's degree or equivalent in a related field
Benefits:
  • A competitive salary range of $60,000 - $80,000 per year
  • 35 hours of work per week
  • Opportunities for professional growth and development
About Us:

Alberta Ltd. is a dynamic and growing company that values its employees and customers. We offer a collaborative and supportive work environment, and we are committed to providing excellent customer service.



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