Customer Service Lead

3 weeks ago


Edmonton, Alberta, Canada Alberta Granite & Quartz Ltd Full time
Job Summary

The Customer Service Supervisor role is key to delivering exceptional customer experiences at Alberta Granite & Quartz Ltd. As a Customer Service Supervisor, you will be responsible for overseeing the customer service team, ensuring efficient and effective issue resolution, and providing guidance to team members to meet business goals.

  • Key Responsibilities:
  • Authorize transactions and maintain accurate records
  • Coordinate with other departments to ensure seamless business operations
  • Review and verify work quality to ensure compliance with standards
  • Prepare and submit reports to management for review
  • Provide technical guidance and support to team members to enhance productivity and product quality
  • Perform tasks of team members as required to ensure business continuity
  • Maintain computer systems and equipment to ensure business continuity
  • Requisition materials and supplies as needed


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