Help Desk Specialist

3 weeks ago


Charlottetown, Prince Edward Island, Canada IO Solutions Contact Center Full time

Help Desk Specialist

About the Role

IO Solutions Contact Center is seeking a skilled Help Desk Specialist to provide technical support and assistance to our team members. As a key member of our Contact Center, you will be responsible for ensuring seamless communication and support for our frontline agents and support teams.

Key Responsibilities

  • Provide technical support and assistance to users experiencing difficulties with computer systems and networks
  • Report on the performance of computer systems and networks
  • Consult user guides, technical manuals, and other documents to research and implement solutions
  • Provide advice and training to users in response to identified difficulties
  • Collect, organize, and maintain a problems and solutions log for use by other technical support analysts
  • Participate in the redesign of applications and other software
  • Supervise other technical support workers in this group
  • Provide business systems, network, and Internet support to users in response to identified difficulties
  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
  • Perform Web-server backup and recovery operations

Requirements

  • Proficiency in English language, both spoken and written
  • College or CEGEP education in a relevant field (e.g., Computer Science, Information Technology, or related)
  • Minimum of 2 years of experience in a related field, such as technical support or help desk assistance
  • Legal authorization to work in Canada
  • Willingness to relocate to Charlottetown, PEI, for this job opportunity

What We Offer

  • Employee discounts with IO Solutions partners
  • Dynamic and challenging work environment
  • Career Advancement program

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