Help Desk Specialist
3 weeks ago
Help Desk Specialist
About the Role
IO Solutions Contact Center is seeking a skilled Help Desk Specialist to provide technical support and assistance to our team members. As a key member of our Contact Center, you will be responsible for ensuring seamless communication and support for our frontline agents and support teams.
Key Responsibilities
- Provide technical support and assistance to users experiencing difficulties with computer systems and networks
- Report on the performance of computer systems and networks
- Consult user guides, technical manuals, and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize, and maintain a problems and solutions log for use by other technical support analysts
- Participate in the redesign of applications and other software
- Supervise other technical support workers in this group
- Provide business systems, network, and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
- Perform Web-server backup and recovery operations
Requirements
- Proficiency in English language, both spoken and written
- College or CEGEP education in a relevant field (e.g., Computer Science, Information Technology, or related)
- Minimum of 2 years of experience in a related field, such as technical support or help desk assistance
- Legal authorization to work in Canada
- Willingness to relocate to Charlottetown, PEI, for this job opportunity
What We Offer
- Employee discounts with IO Solutions partners
- Dynamic and challenging work environment
- Career Advancement program
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