Learning and Development Consultant

2 months ago

Toronto, Ontario, Canada Lilly Full time

At Lilly, we strive to combine our passion for innovation with a commitment to excellence in order to make a meaningful impact on people's lives around the world. As a global healthcare leader, we are dedicated to discovering and developing life-changing medicines that improve the lives of those who need them most.

The Learning and Development Consultant plays a vital role in creating and delivering engaging, efficient, and effective learning experiences that empower employees to acquire deep expertise within their areas of responsibility. This role requires a deep understanding of the Canadian healthcare landscape and the ability to influence and work with internal cross-functional partners to drive business outcomes.

The ideal candidate will have a strong background in relevant therapeutic areas, such as diabetes, obesity, and cardio-metabolic health. They will be able to shape strategic learning direction for new brands and existing assets, and create an environment where learning solutions empower people and drive business results.

Main Responsibilities:

  1. Business Partnership:
  • Build and sustain valued partnerships with key business stakeholders in marketing, sales, and medical to identify gaps and desired learning outcomes.
  • Strategically consult and collaborate to advise on how learning solutions will drive business outcomes.
  • Leverage resources to enhance value to business partners.
  • Work collaboratively with other members of the Learning and Development and sales management teams.
Training:
  • Provide initial and ongoing training of the sales force on foundational skills and knowledge.
  • Collaborate with sales leaders to support disease state knowledge needs and development of prioritized capabilities/skills.
  • Conduct field visits with field sales to provide coaching and assess training needs.
Learning Solutions:
  • Use adult learning, blended learning, and modern learning principles to perform needs and gap assessments and make recommendations for appropriate learning interventions.
  • Design, develop, and implement sales training to build clinical confidence and product knowledge.
  • Evaluate and consistently update learning programs and content.
  • Create annual brand learning plans to support learning activities throughout the year.
  • Facilitate training programs for the sales force.
  • Develop sales training materials for clinical confidence and product training.
Business Ownership and Accountability:
  • Demonstrate knowledge of disease state, product portfolio, and therapeutic options.
  • Demonstrate knowledge of drive improvements in omni-channel optimization and services/solutions.
  • Maintain up-to-date knowledge of local selling environment, marketplace trends, and affiliate/business unit objectives.
  • Establish and ensure consistent use of processes and tools to manage projects and demonstrate strong prioritization skills.
  • Develop content for launch readiness in compliance with local label and business needs.

Basic Requirements:

  • Bachelor's Degree.
  • Minimum of 3 years sales experience, preferably in diabetes or cardio-metabolic health.
  • Experience and passion for customer-centric selling approach/philosophy.
  • Excellent facilitation & communication skills, both written and verbal.
  • Bilingualism (French and English) is an important asset.
  • Ability to connect with a broad range of audiences and ability to leverage use of virtual training platforms.
  • Experience working within or knowledge of the relevant therapeutic area.
  • Highly skilled in project management and Microsoft Office tools – Excel, PPT, Word, Teams etc.
  • Important traits: learning agility, autonomy, optimism, resilience, passion for work, adaptability, desire for achievement.
  • Strong influence, communication, and networking skills to build relationships with cross-functional leadership and peers.
  • High energy, drive, and enthusiasm towards delivering excellence in capability work and experiences.
  • Proven decision-making and critical thinking skills to help guide strategic and tactical planning.

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