Optical Professional

4 weeks ago

Hamilton, Ontario, Canada EssilorLuxottica Group Full time
Job Title: Licensed Optician

Location: Hamilton, ON

Job Type: Full-time

Job Description:

LensCrafters is the largest optical retailer in North America, with a presence in over 1,000 stores. As a Licensed Optician, you will be part of an eyewear industry leader, Luxottica, which has set a higher standard of quality for over 35 years.

Your primary responsibility will be to deliver the brand value proposition and establish LensCrafters as the premier destination for all vision needs within the community. You will create exceptional value in the lives of customers by delivering legendary customer service and perfectly crafted high-quality eyewear that exceeds their expectations.

Key Responsibilities:

  • Welcome all customers and set expectations with customers
  • Custom fit glasses and precisely place prescription in lenses
  • Act as a leader in optical acumen
  • Take and record measurements, accurately adjust/fit eyewear with attention to detail, ensure finished eyewear meets standards and customer needs
  • Assist team with complex product needs and prescriptions
  • Accurate and thorough use of technology despite time pressure and customer volume, exceptional product knowledge, use of appropriate tools
  • Proactive, explores root cause of issues, forward thinking, ensures customers are satisfied and expectations are exceeded, solution-driven
  • Ability to multi-task, prioritize, and manage time with competing priorities
  • Strive to achieve exceptional results on Brand KPIs and competencies
  • Take pride in store appearance, help to keep store clean, attractive, and organized
  • Inform management of safety opportunities; demonstrates safe work practices
  • Resourceful, self-motivated with a desire for continual learning, improvement, and results
  • Adhere to company policies and procedures, including discounts, promotions, and inventory management

Requirements:

  • High School graduate or equivalent
  • State Licensure
  • Optical dispensing experience
  • Strong customer service skills: communicator, listener, and team builder
  • Knowledge of current store merchandise
  • Strong basic math skills
  • Awareness of current fashion trends
  • Selling skills – ability to use and carry an iPad/tablet
  • Familiarity with POS, computers, and calculators
  • Embrace new technology and change

Preferred Qualifications:

  • Previous customer service and retail experience

What We Offer:

Employee pay is determined by multiple factors, including geography, experience, qualifications, skills, and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.

Equal Opportunity Employer:

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression, or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information, or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.

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