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Appointment Scheduling Coordinator

2 months ago

Burnaby, British Columbia, Canada OpenRoad Auto Group Full time

About OpenRoad Auto Group

We believe in doing good for our customers and ourselves. With a forward-thinking culture developed over 40 years of continuous improvement initiatives, we're one of Canada's Best Employers and Best Managed Companies.

Opportunity to Accelerate Your Career

If you love the idea of joining an organization with unlimited possibilities to grow your career, then apply to OpenRoad today.

A Day in the Life

  • Handle customer calls regarding appointment scheduling and ensure all service appointments are scheduled on time.
  • Review unconfirmed appointments and contact customers to confirm several days prior to the scheduled appointment date.
  • Contact customers about outstanding recalls or campaigns and book required appointments.
  • Reach out to customers due for maintenance to schedule appointments.
  • Offer alternative dates and times and book new appointments when customers are unavailable.
  • Monitor incoming email appointments and book as necessary.
  • Follow up with service customers after their visit and determine the quality of their experience.
  • Update customer information on file and report any complaints to the Service Manager.
  • Attend meetings and training as required.

Benefits and Incentives

You'll enjoy:

  • The opportunity to work with various OEM brands.
  • Amazing incentives including discounted vehicle purchasing programs, boot allowances, computer rebates, employee referral programs, and employer RRSP matching.
  • Internal and external training and development opportunities for skill growth and development.
  • A collaborative, friendly, and progressive work culture.
  • A comprehensive extended health and dental plan tailored around associate wellness.
  • Recognition and engagement events.

What We're Looking For

We need someone with 2 years of experience in customer relations, strong organizational and people skills, knowledge of automotive equipment parts and accessories, good computer skills, and the ability to communicate effectively.

Salary Information

The estimated salary range for this position is $18.50 per hour, commensurate with experience and productivity.