Technical Analyst I

4 weeks ago

Halifax, Nova Scotia, Canada Bulletproof Full time

Unlock Your Potential as a Technical Analyst I

At Bulletproof, we're on a mission to make the world a safer place through technology and people. As a Technical Analyst I, you'll be part of a dynamic team that's pushing the boundaries of innovation and excellence.

Key Responsibilities:

  • Provide exceptional technical support to our customers, resolving issues efficiently and effectively.
  • Maintain and troubleshoot enterprise Microsoft environments, ensuring seamless operations.
  • Create and manage tickets using our service desk software, streamlining our support processes.
  • Collaborate with our team to deliver prompt and efficient first-line technical support, exceeding customer expectations.

Requirements:

  • A college certificate or diploma in information technology, or relevant experience and industry certification.
  • Passion for IT and a desire to learn more about it.
  • Excellent communication and interpersonal skills, with a strong customer service orientation.
  • Ability to work independently with minimal supervision, handling multiple tasks and changing priorities.

Why Bulletproof?

We're a community of real people who value diversity, equity, and inclusion. We're committed to creating a global impact, and we're looking for talented individuals like you to join our team.

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