Technical Analyst I

12 hours ago


Halifax, Nova Scotia, Canada Bulletproof Full time

Technical Analyst I

Position Overview:

Bulletproof is seeking a highly skilled Technical Analyst I to join our team. As a Technical Analyst I, you will be responsible for providing technical support to our customers, troubleshooting issues, and maintaining our enterprise Microsoft environments.

Key Responsibilities:

  • Provide technical support to customers via phone, email, and other communication channels
  • Troubleshoot technical issues and resolve problems in a timely manner
  • Maintain and update our enterprise Microsoft environments, including Windows, Microsoft 365, and other Microsoft Office programs
  • Create and manage tickets using service desk software
  • Work independently with minimal supervision, handling multiple tasks and changing priorities

Requirements:

  • College certificate or diploma in information technology and/or relevant experience and industry certification
  • Passion for IT and desire to learn more about it
  • Solid working knowledge of Microsoft Windows, Microsoft 365, and other Microsoft Office programs
  • Excellent communication and interpersonal skills, exceptional telephone manners, and a strong customer service orientation
  • Ability to work independently with minimal supervision, handling multiple tasks and changing priorities

Why Bulletproof:

Bulletproof is a dynamic and innovative company that values its employees and provides opportunities for growth and development. We are committed to making the world a safer place, one customer at a time.


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