Enterprise Client Success Manager

1 month ago


Toronto, Ontario, Canada Broadridge Full time
About the Role

Broadridge is seeking an Enterprise Client Success professional to join our team. As a key member of our Customer Success organization, you will play a critical role in driving business growth and customer satisfaction.

Key Responsibilities
  • Develop and execute strategic plans to drive customer adoption and retention.
  • Build and maintain strong relationships with senior-level customers and stakeholders.
  • Collaborate with cross-functional teams to identify and address customer needs and pain points.
  • Provide expert-level guidance on digital marketing strategies and solutions.
  • Lead and manage a team of customer success managers to ensure exceptional customer experiences.
  • Stay up-to-date on industry trends and competitor activity to inform strategic decisions.
Requirements
  • Minimum 5 years of experience in a customer-facing role, preferably in digital marketing or a related field.
  • Proven track record of driving business growth and customer satisfaction.
  • Strong leadership and management skills, with experience leading teams.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and stakeholders.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
What We Offer

Broadridge is committed to providing a dynamic and inclusive work environment that supports the growth and development of our associates. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.

At Broadridge, we believe that our associates are our greatest asset. We are committed to fostering a culture of diversity, equity, and inclusion, and to providing a workplace that is safe, respectful, and empowering for all associates.



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