Senior Director of Enterprise Client Services

1 day ago


Toronto, Ontario, Canada Broadridge Full time

About the Role

We are seeking an experienced Senior Director to lead our Enterprise Client Services team at Broadridge Canada.

As a key member of our leadership team, you will be responsible for ensuring exceptional client service delivery and driving business growth in our Enterprise Accounts.

You will collaborate closely with stakeholders to identify customer needs and develop innovative solutions to enhance satisfaction. Your expertise in leading successful customer service initiatives and relationship-building skills will drive continuous improvement in our service standards.

Key Responsibilities

  • Lead Client Services in a multi-client product environment, focusing on investment management and financial services.
  • Develop and maintain strong relationships with Broadridge Canada's GTO enterprise clients.
  • Collaborate with stakeholders to understand client needs and provide tailored solutions and services.
  • Oversee daily service operations and ensure Broadridge's commitment to Enterprise Accounts is met.

Requirements

  • Bachelor's degree in business, finance, or a related field; MBA preferred.
  • Proven track record of leadership in building high-performing teams, setting strategic direction, and overseeing day-to-day operations.
  • Exceptional communication and interpersonal skills, facilitating effective collaboration with clients, internal stakeholders, and senior leadership.
  • Extensive experience in client relationship-building, retention, and satisfaction.
  • Comprehensive understanding of the Canadian wealth management industry, including regulatory requirements and industry trends.

Benefits

We offer a competitive salary of $145,000 - $175,000 per year, depending on experience, plus benefits and opportunities for professional growth.

About Broadridge

Broadridge is a global fintech leader dedicated to empowering associates to accomplish more through our Connected Workplace model. We prioritize diversity, equity, and inclusion, fostering a workplace where associates can bring their best selves to work. Our commitment to FACS (Flexible, Accountable, Connected, and Supported) supports meaningful work-life integration for our associates.



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