Enterprise Client Success Manager
1 month ago
About the Role
Broadridge is seeking an Enterprise Client Success Manager to join our team. As a key member of our Customer Success organization, you will be responsible for driving customer outcomes, adoption, and experience. You will work closely with our sales, business development, and product management teams to accelerate usage and relay customer needs.
Responsibilities
- Provide key inputs into the shaping, delivery, and driving of the overall vision and strategic plan for the Customer Success organization.
- Drive customer outcomes, adoption, and customer experience.
- Maintain expertise on industry trends and practices.
- Manage and nurture executive relationships with customers.
- Ensure customer expectations are exceeded consistently.
- Define and optimize customer lifecycle by driving programs and initiatives to improve engagement approaches.
- Manage customer success team members.
Requirements
- Minimum of 5 years management experience leading teams in a digital marketing, CRM, financial technology, SaaS, or enterprise software company.
- Minimum of 5 years of experience leading customer success managers, account management, or sales teams.
- Strong ability to create and deliver consultative presentations for customers and prospects.
- Strong operational skills that will support an environment of organizational efficiencies and customer satisfaction.
- Demonstrated experience in analytical thinking, problem solving, communication, delegation, and planning.
About Broadridge
Broadridge is a leading provider of technology-enabled financial solutions. We are committed to fostering a diverse, equitable, and inclusive environment and dedicated to providing a workplace that empowers associates to be authentic and bring their best to work.
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