Enterprise Customer Success Lead

3 weeks ago

Toronto, Ontario, Canada Five9 Full time

Customer Success Role Overview

As an Enterprise Customer Success Manager at Five9, you will be responsible for developing and maintaining strong, long-lasting customer relationships by becoming a trusted advisor to a dedicated portfolio of clients. Your goal will be to ensure customer satisfaction and retention by leveraging knowledge of each customer account to develop and maintain account-specific Success Plans.

Key Responsibilities

  • Develop and maintain strong, long-lasting customer relationships by becoming a trusted advisor to a dedicated portfolio of clients.
  • Collaborate with customers to define and track key performance metrics and ensure they are meeting their overall business objectives.
  • Provide regular updates, reporting, and periodic business reviews to customers and Five9 leadership on customer success outcomes and engagement.
  • Identify and address any potential issues or risks that may impact customer satisfaction or retention.

Requirements

  • Bachelor's degree in a related field or 8 years of equivalent work experience.
  • Proven experience in customer success, account management, or a related role.
  • Excellent communication and interpersonal skills.
  • Strong problem-solving and analytical abilities.
  • Must be self-directed and self-motivated.
  • Proven ability to manage multiple projects at a time while paying strict attention to details.
  • Ability to work in a fast-paced and dynamic environment.

About Five9

Five9 is an equal opportunity employer and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. We believe that the more inclusive we are, the better we are.

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