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Appointment Coordinator

2 months ago

Burnaby, British Columbia, Canada OpenRoad Auto Group Full time

Unlock Your Potential at OpenRoad Auto Group.

We are proud to offer an exciting opportunity for a talented Appointment Coordinator to join our team in Audi Boundary, where you will play a crucial role in delivering exceptional customer experiences and driving sales success.

Salary: $18.50 per hour, with opportunities for commensurate wages based on experience and productivity.

About the Role:

  • Handle customer calls regarding appointment scheduling, ensuring seamless service delivery and maximizing utilization of service bay capacity.
  • Review unconfirmed appointments, proactively contacting customers to confirm bookings several days prior to scheduled dates.
  • Contact customers regarding outstanding recalls or campaigns, booking necessary appointments to maintain vehicle safety and quality.
  • Proactively reach out to customers due for maintenance, offering alternative dates and times as needed to ensure timely service completion.
  • Maintain accurate records, updating customer information and reporting any customer complaints to the Service Manager.
  • Participate in meetings and training sessions, staying up-to-date on company policies, procedures, and best practices.

What We Offer:

  • Opportunities to work with various OEM brands, including Acura, Audi, BMW, Genesis, Honda, Hyundai, Infiniti, Jaguar, Land Rover, Lexus, Mazda, Mercedes-Benz, MINI, Porsche, Rolls-Royce, Subaru, Toyota, Volkswagen.
  • Competitive compensation package, including a discounted vehicle purchasing program, boot allowance, computer rebate program, employee referral program, and employer RRSP matching.
  • Ongoing training and development opportunities to enhance skills and advance your career.
  • An inclusive, collaborative work environment that values transparency, innovation, relationships, and empowerment.
  • A comprehensive extended health and dental plan tailored to associate wellness.
  • Recognition and engagement events celebrating individual and team achievements.

Requirements:

  • Minimum 2 years of experience in customer relations.
  • Strong organizational and interpersonal skills.
  • Familiarity with automotive equipment parts and accessories.
  • Proficiency in computerized appointment systems and record-keeping software.
  • Excellent communication and problem-solving skills.
  • Ability to work effectively with colleagues from diverse backgrounds and departments.