Appointment Coordinator
1 week ago
Unlock Your Potential at OpenRoad Auto Group.
We are proud to offer an exciting opportunity for a talented Appointment Coordinator to join our team in Audi Boundary, where you will play a crucial role in delivering exceptional customer experiences and driving sales success.
Salary: $18.50 per hour, with opportunities for commensurate wages based on experience and productivity.
About the Role:
- Handle customer calls regarding appointment scheduling, ensuring seamless service delivery and maximizing utilization of service bay capacity.
- Review unconfirmed appointments, proactively contacting customers to confirm bookings several days prior to scheduled dates.
- Contact customers regarding outstanding recalls or campaigns, booking necessary appointments to maintain vehicle safety and quality.
- Proactively reach out to customers due for maintenance, offering alternative dates and times as needed to ensure timely service completion.
- Maintain accurate records, updating customer information and reporting any customer complaints to the Service Manager.
- Participate in meetings and training sessions, staying up-to-date on company policies, procedures, and best practices.
What We Offer:
- Opportunities to work with various OEM brands, including Acura, Audi, BMW, Genesis, Honda, Hyundai, Infiniti, Jaguar, Land Rover, Lexus, Mazda, Mercedes-Benz, MINI, Porsche, Rolls-Royce, Subaru, Toyota, Volkswagen.
- Competitive compensation package, including a discounted vehicle purchasing program, boot allowance, computer rebate program, employee referral program, and employer RRSP matching.
- Ongoing training and development opportunities to enhance skills and advance your career.
- An inclusive, collaborative work environment that values transparency, innovation, relationships, and empowerment.
- A comprehensive extended health and dental plan tailored to associate wellness.
- Recognition and engagement events celebrating individual and team achievements.
Requirements:
- Minimum 2 years of experience in customer relations.
- Strong organizational and interpersonal skills.
- Familiarity with automotive equipment parts and accessories.
- Proficiency in computerized appointment systems and record-keeping software.
- Excellent communication and problem-solving skills.
- Ability to work effectively with colleagues from diverse backgrounds and departments.
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