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IT Support Specialist
2 months ago
We are seeking a highly skilled and experienced IT Support Specialist to join our team at CB Canada. As an IT Support Specialist, you will be responsible for providing technical support and assistance to our internal customers, ensuring that their IT needs are met in a timely and efficient manner.
Key Responsibilities- Provide technical support and assistance to internal customers via phone, email, and in-person
- Troubleshoot and resolve technical issues related to hardware, software, and network connectivity
- Install, configure, and maintain computer systems, software, and peripherals
- Perform routine maintenance tasks, such as updating software and firmware
- Document and track technical issues and resolutions
- Collaborate with other IT teams to resolve complex technical issues
- Stay up-to-date with the latest technology trends and advancements
- Post-secondary education in Computer Science, Information Technology, or a related field
- Minimum 5 years of experience in IT support and customer service
- Excellent communication and problem-solving skills
- Ability to work in a fast-paced environment and prioritize tasks effectively
- Knowledge of computer systems, software, and network protocols
- Ability to work independently and as part of a team
- A competitive salary and benefits package
- Opportunities for professional growth and development
- A dynamic and supportive work environment
- Recognition and rewards for outstanding performance