Hotel Front Desk Coordinator

2 weeks ago


Hope, Canada Canadas Best Value Inn Full time

We are seeking a skilled Front Desk Clerk to join our team at Canadas Best Value Inn.

Job Description:

The successful candidate will be responsible for providing exceptional customer service to our guests, registering arrivals and assigning rooms, resolving complaints and claims, and maintaining an inventory of vacancies, reservations, and room assignments.

This is a full-time permanent position with a competitive salary range of $35,000 - $45,000 per year, based on experience. The ideal candidate will have a strong attention to detail, excellent oral communication skills, and the ability to work under pressure.

Responsibilities:
  • Register arriving guests and assign rooms
  • Resolve complaints and claims
  • Process group arrivals and departures
  • Take, cancel and change room reservations
  • Provide information on hotel facilities and services
  • Provide general information about points of interest in the area
  • Process guests' departures, calculate charges and receive payments
  • Maintain an inventory of vacancies, reservations and room assignments
  • Follow emergency and safety procedures
  • Clerical duties (i.e. faxing, filing, photocopying)
  • Answer telephone and relay telephone calls and messages
  • Provide customer service
Requirements:
  • College diploma or equivalent education
  • 2 years of experience in a similar role
  • Excellent communication and interpersonal skills
  • Able to work under pressure and maintain accuracy


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