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Front Desk Operations Manager

1 month ago

Port Hope Simpson, Canada Alexis Hotel Full time

We are seeking a skilled Front Desk Operations Manager to join the team at Alexis Hotel. This role will oversee the day-to-day operations of our front desk, ensuring seamless guest experiences and efficient service delivery.

Key Responsibilities:

  • Coordinate activities with other departments to ensure smooth hotel operations
  • Establish work schedules and procedures for front desk staff
  • Analyze data to prepare and submit reports on key performance indicators
  • Identify areas for improvement and implement changes to enhance productivity and customer satisfaction
  • Collaborate with colleagues to resolve work problems and provide technical advice
  • Assist guests with special requests and ensure their needs are met

Requirements:

  • High school diploma or equivalent required; degree in hospitality or related field preferred
  • At least 1 year of experience in a supervisory or management role in the hospitality industry
  • Strong communication and interpersonal skills
  • Able to work effectively in a fast-paced environment

Compensation:

The salary for this position is estimated to be around $55,000 - $65,000 per year, depending on experience. Benefits include health insurance, paid time off, and opportunities for professional growth and development.