Hotel Front Desk Representative

1 week ago


Hope, Canada Canadas Best Value Inn Full time

We are seeking a highly motivated and detail-oriented Hotel Front Desk Representative to join our team at Canadas Best Value Inn. This is a full-time, permanent position offering competitive compensation and opportunities for career advancement.

As a Hotel Front Desk Representative, you will be responsible for providing exceptional customer service to our guests, ensuring their stay with us is memorable and enjoyable. Your key responsibilities will include:

• Registering arriving guests and assigning rooms in a timely and efficient manner

• Resolving complaints and claims in a professional and courteous manner

• Processing group arrivals and departures, taking into account the unique needs of each group

• Taking, canceling, and changing room reservations as necessary

• Providing information on hotel facilities and services, including dining options, amenities, and local attractions

• Maintaining an inventory of vacancies, reservations, and room assignments to ensure seamless operations

• Following emergency and safety procedures to ensure the well-being of our guests and staff

• Performing various clerical duties, such as faxing, filing, and photocopying

• Answering telephone calls and relaying messages in a professional and timely manner

• Providing customer service that exceeds our guests' expectations

This role requires strong communication and interpersonal skills, with the ability to work effectively in a fast-paced environment. You will be expected to maintain a high level of accuracy and attention to detail, with a focus on delivering exceptional results.

The ideal candidate will possess:

• A minimum of 2 years of experience in a front desk or customer service role

• Excellent communication and interpersonal skills

• Ability to work independently and as part of a team

• Strong problem-solving and conflict resolution skills

• High school diploma or equivalent required; post-secondary education an asset

We offer a competitive salary range of $45,000 - $55,000 per year, depending on experience. In addition to your base salary, you will also receive benefits, including health and dental insurance, paid time off, and opportunities for career growth and development.

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information].



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