Hotel Operations Manager
7 days ago
The Hotel Operations Manager is responsible for ensuring the smooth operation of all hotel departments, including front desk, housekeeping, food and beverage, and maintenance.
Key Responsibilities- Coordinate activities with other work units or departments to ensure efficient service delivery.
- Establish work schedules and procedures to maintain high standards of quality and productivity.
- Prepare and submit reports on departmental performance and areas for improvement.
- Resolve work problems, provide technical advice, and recommend measures to improve productivity and product quality.
- Assist clients/guests with special needs, providing exceptional customer service.
- Co-ordinate, assign, and review work to ensure tasks are completed efficiently and effectively.
- Hire and train staff in job duties, safety procedures, and company policies to maintain a skilled and motivated workforce.
- Maintain operation of computer systems, equipment, machinery, and arrange repair work to ensure business continuity and customer service delivery.
- Requisition materials and supplies to maintain adequate inventory levels.
- 1 to 2 years of experience in a similar role, preferably in a hotel or hospitality setting.
- Degree in Hospitality, Business Administration, or related field.
- Excellent communication, organizational, and problem-solving skills.
- Ability to work under pressure and meet deadlines.
- Knowledge of MS Outlook and other relevant software applications.
- Attention to detail, flexibility, initiative, and judgment.
The successful candidate will work in a fast-paced environment with tight deadlines and will be required to stand for extended periods. The ability to work independently and as part of a team is essential.
Compensation and BenefitsThe estimated salary range for this position is $45,000 - $60,000 per year, depending on experience. Benefits include health insurance, paid time off, and opportunities for professional development.
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