Retail Operations Leader

1 week ago

Banff, Alberta, Canada Canada Goose Full time

Company Overview

Canada Goose stands apart as a unique entity. We have cultivated an exceptional and iconic lifestyle brand with a compelling and authentic narrative. Central to our mission is the commitment to inspire and empower individuals to thrive in the great outdoors. Our ethos is to embrace the elements and promote a culture of resilience and community support.

At Canada Goose, the opportunities for growth and innovation are abundant, allowing you to explore new avenues, acquire knowledge, and engage in impactful work.

Position Summary:

The Store Manager is responsible for the comprehensive management and operational success of the Canada Goose Banff location. You exemplify Canadian Warmth, showcasing expertise in every interaction and setting a positive tone for your team. With an entrepreneurial mindset, you treat your store as your own business, guiding your team to align with strategic goals. You are dedicated to cultivating an inclusive and diverse team atmosphere that encourages continuous learning and welcomes fresh perspectives. As a confident leader, you adeptly navigate uncertainties, consistently striving to enhance the customer experience.

Key Responsibilities:

  • Meet or surpass performance goals and sales objectives, including both revenue and profitability metrics, as well as critical performance indicators (KPIs) such as Sales Density and Comparative Revenue Growth.
  • Regularly assess KPIs and utilize insights to formulate and execute action plans that enhance performance.
  • Establish strategic partnerships to ensure the store is equipped with the necessary resources to achieve and exceed performance targets.
  • Deliver and exemplify an outstanding customer service experience reflective of Canadian Warmth, ensuring consistent exceptional guest interactions; monitor, measure, and report on relevant KPIs.
  • Build and nurture enduring client relationships through ongoing engagement and utilization of Canada Goose tools.
  • Foster a culture of clienteling, ensuring Brand Ambassadors maintain elevated engagement with key customers.
  • Represent Canada Goose in the community by cultivating a client base through local involvement, partnerships with prominent businesses, and participation in social and seasonal events.
  • Ensure the execution and upkeep of exceptional visual merchandising that aligns with a luxury lifestyle brand.
  • Address customer concerns through a service-oriented approach by identifying opportunities and developing effective solutions.
  • Promote a culture of talent development by prioritizing continuous education and training for the entire store team.
  • Encourage an inclusive and diverse workplace.
  • Lead, implement, and monitor all corporate initiatives and strategies.
  • Mentor and develop Assistant Managers to enhance performance, foster growth, and cultivate future leaders, empowering them to assume the Store Manager role when necessary.
  • Continuously coach selling techniques that enhance team performance and elevate the customer journey.
  • Inspire and maintain an exceptional employee experience while driving employee engagement.
  • Maintain an open-door policy that encourages feedback and dialogue.
  • Consistently identify, attract, recruit, develop, and retain talent.
  • Create schedules that prioritize the customer experience, enhance productivity, and manage labor costs.
  • Ensure adherence to all Canada Goose operational standards, including stockroom organization and cleanliness.
  • Educate management on all store-controlled expenditures.
  • Guide and ensure consistent utilization of strategic tools and resources.
  • Collaborate with key cross-functional teams to maintain the store environment at the highest standards.
  • Analyze and proactively respond to inventory management, maintaining key metrics.
  • Lead Health & Safety meetings in accordance with local guidelines and company policies.
  • Ensure accuracy and efficiency in inventory and cash management.
  • Adhere to all loss prevention protocols.
  • Ensure timely processing of incoming and outgoing merchandise requests.

Qualifications:

  • 3 to 5 years of leadership experience in a relevant field.
  • Experience with luxury lifestyle brands in high-traffic retail environments.
  • Proven track record of operational excellence in retail settings.
  • Demonstrated leadership capabilities in mentoring retail professionals.
  • Experience managing store financials, including profit and loss.
  • Strong presentation skills and ability to conduct product knowledge sessions.
  • Solid grasp of retail metrics and analytics.
  • Ability to make agile decisions.
  • Excellent time management and organizational skills.
  • Strong negotiation abilities and adaptable sales approach.
  • Ability to build and maintain strong interpersonal relationships.
  • Proficient in leveraging development plans and performance management tools.
  • Exceptional communication skills.
  • Self-motivated and capable of working independently.
  • Consistently embodies Canada Goose's values of innovation, authenticity, passion, and entrepreneurship.
  • Advanced proficiency in Microsoft Office, particularly Word and Excel.
  • Proficiency in an additional language is a plus.
  • Ability to stand for extended periods and work flexible hours.

Additional Information:

Benefits:

  • A company rooted in Canadian heritage.
  • Recognition through a comprehensive Total Rewards Program.
  • Career advancement opportunities through various programs.
  • Peer recognition through our Goose Rewards & ICON Rewards.
  • Participation in CG Gives, including donation matching and paid volunteer time.
  • Access to resources supporting physical and mental well-being.
  • Supportive leaders and colleagues committed to your growth.

We are dedicated to fostering an inclusive and equitable workplace where all employees can express their authentic selves. We believe that our diverse perspectives enhance our ability to innovate and deliver exceptional products and services.

Canada Goose is an equal opportunity employer and is committed to providing employment accommodations in accordance with applicable human rights legislation.

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