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Retail Operations Leader

3 months ago

Banff, Alberta, Canada Canada Goose Full time

Company Overview

Canada Goose stands apart as a unique entity, having cultivated an extraordinary and iconic lifestyle brand with a compelling and genuine narrative. Central to our mission is the aspiration to inspire and empower individuals to thrive in the great outdoors. We encourage a philosophy of living boldly and embracing the rejuvenating essence of nature, all while striving to keep our planet cold and its inhabitants warm. Our commitment to detail and community-building fosters a culture of bravery and support for transformative individuals.

At Canada Goose, opportunities abound for exploration, learning, and engaging in impactful work, all of which are available for you to seize.

Role Overview:

The Store Manager is responsible for the comprehensive management and success of the Canada Goose retail location. You exemplify the essence of Canadian hospitality, showcasing expertise in every recommendation and radiating warmth in all interactions, thereby setting a positive tone for your team. With an entrepreneurial mindset, you treat your store as your own business, guiding your team to ensure alignment with strategic objectives. You are dedicated to nurturing an inclusive and diverse team atmosphere that prioritizes continuous learning and welcomes fresh perspectives. As a confident leader, you adeptly navigate uncertainty, always striving to enhance the customer experience and exceed expectations. Your commitment to driving store performance encompasses all aspects, including Financial Performance, Customer Experience, Talent Development, and Operational Excellence, while embodying the values and culture of Canada Goose.

Key Responsibilities:

  • Meet or surpass performance goals and sales objectives, focusing on both revenue and profitability, as well as critical performance indicators (KPIs) such as Sales Density and Comparative Revenue Growth.
  • Regularly assess KPIs and utilize insights to formulate and execute action plans that enhance performance.
  • Forge strategic partnerships to ensure the store is equipped with the necessary resources to achieve and exceed performance targets.
  • Deliver and exemplify an exceptional customer service experience that reflects Canadian hospitality, leading to consistently outstanding guest interactions; monitor, evaluate, and report on relevant KPIs.
  • Establish and nurture enduring client relationships through ongoing engagement and utilization of Canada Goose tools.
  • Champion a culture of client engagement, ensuring Brand Ambassadors maintain elevated interactions with key clients.
  • Represent Canada Goose in the community by building a client base through local partnerships and participation in social and seasonal events.
  • Ensure the execution and upkeep of exceptional visual merchandising that aligns with a luxury lifestyle brand.
  • Address customer concerns through a service-oriented approach by identifying opportunities and developing effective solutions.
  • Foster a culture of talent development by prioritizing continuous education and training for the entire store team.
  • Encourage an inclusive and diverse workplace.
  • Lead, implement, and monitor all corporate initiatives and strategies.
  • Mentor and develop Assistant Managers to enhance performance, foster growth, and cultivate future leaders, empowering them to assume the Store Manager role when necessary.
  • Continuously coach selling techniques that enhance team performance and elevate the customer experience.
  • Inspire and maintain an exceptional employee experience while promoting employee engagement.
  • Maintain an open-door policy that encourages feedback and discussion.
  • Identify, attract, recruit, develop, and retain top talent consistently.
  • Create schedules that prioritize the customer experience, improve productivity, and manage labor costs.
  • Ensure adherence to all operational standards, including stockroom organization, cleanliness, and procedural compliance.
  • Educate management on all store-related expenditures, including supplies and labor budgets.
  • Guide the consistent use of strategic tools and resources, including inventory management and communication platforms.
  • Collaborate with key cross-functional teams to maintain the store environment at the highest standards.
  • Analyze and proactively respond to inventory planning, maintaining appropriate metrics such as stock levels and turnover rates.
  • Conduct Health & Safety meetings in accordance with local regulations and company policies.
  • Ensure accuracy and efficiency in inventory and cash management, as measured by shrink results.
  • Adhere to all loss prevention protocols, including regular inventory counts and incident reporting.
  • Ensure timely processing of all incoming and outgoing merchandise requests and shipments.

Candidate Profile:

  • 3 to 5 years of leadership experience in a relevant sector.
  • Prior experience with luxury lifestyle brands in high-traffic retail environments.
  • Proven track record of maintaining operational excellence in retail settings.
  • Demonstrated leadership capabilities in mentoring retail professionals and developing Brand Ambassadors.
  • Experience managing store profit and loss, payroll, and expenses.
  • Strong presentation skills and ability to conduct product knowledge sessions effectively.
  • Solid grasp of retail metrics and analytics to drive business performance.
  • Agile decision-making skills.
  • Exceptional time management and organizational abilities in a fast-paced environment.
  • Strong negotiation skills with a flexible approach to sales.
  • Ability to cultivate and maintain strong interpersonal relationships.
  • Capability to leverage development plans and performance management tools to maximize team potential.
  • Outstanding communication skills, fostering strong relationships both internally and externally.
  • Self-driven, capable of working independently while knowing when to seek assistance.
  • Consistently embodies Canada Goose's values, demonstrating innovation, authenticity, passion, and entrepreneurial spirit.
  • Advanced proficiency in Microsoft Office, particularly Word and Excel.
  • Proficiency in an additional language is advantageous.
  • Willingness to stand for extended periods and work flexible hours, including weekends and holidays.

What We Offer:

  • A company rooted in Canadian heritage.
  • Recognition through a comprehensive and competitive Total Rewards Program.
  • Career advancement opportunities through various internal and external programs.
  • Peer recognition through our Goose Rewards & ICON Rewards initiatives.
  • Participation in CG Gives, with donation matching and paid volunteer time for causes you care about.
  • Access to resources supporting physical and mental well-being, fostering connections with colleagues.
  • Supportive leaders and colleagues dedicated to your growth.

We are committed to fostering an inclusive and equitable workplace where all employees can express their authentic selves. We value the diverse perspectives of our team members, which enrich our understanding of the world and enhance our ability to create exceptional products and services. Our varied viewpoints empower us to innovate and thrive.

Canada Goose is an equal opportunity employer and is dedicated to providing employment accommodations in accordance with applicable human rights legislation.