Customer Success Leader

2 weeks ago

Ottawa, Ontario, Canada Assent Full time
Job Overview

We are seeking a seasoned Customer Success Leader to oversee our Enterprise Solutions team, driving strategic initiatives and ensuring exceptional customer delivery outcomes.

About the Role

This leadership position requires a forward-thinking professional with a strong background in customer success management, consulting, or project management. As a Customer Success Leader, you will be responsible for fostering a culture of excellence, collaboration, and service orientation within the team.

Key Responsibilities
  • Team Management: Recruit, coach, mentor, and engage a high-performing Customer Success Management team that raises the bar for customer success and satisfaction.
  • Operational Excellence: Anticipate, plan, and manage resourcing requirements to optimize satisfaction and workloads for Customer Success teams under your management.
  • Leadership Development: Review and develop your management team through performance management and training initiatives, supporting them to successfully manage their teams.
  • Culture and Communication: Promote and maintain a congenial, productive, collaborative, and service-oriented work culture in the Customer Success team. Regularly engage in skip-level meetings to ensure alignment and foster open communication.
Requirements and Qualifications
  • A minimum of 5-8 years of experience in a customer success management, consulting, or project management role.
  • A minimum of 4 years of experience mentoring and/or leading teams, with a passion for developing others.
  • Strategic and business-minded - critical and creative thinker suggesting, implementing, and supporting efficient and effective operations.
  • A strong team player with excellent time management and organizational skills.
Compensation and Benefits

We offer a competitive base salary of $120,000 per year, a corporate bonus program, retirement savings options, and more. You will also receive comprehensive benefits packages, life leave days, and flexible work options.

Why Work at Assent?

At Assent, we value diversity, equity, and inclusion. We foster a culture of belonging where all team members feel included, treated with dignity and respect, promoted on their merits, and placed in positions to contribute to business success. Our commitment to lifelong learning ensures you'll have opportunities to grow and develop throughout your career.

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