Customer Success Ambassador

4 days ago


Ottawa, Ontario, Canada Moz Full time
Job Description

We are seeking a highly skilled Customer Success Representative to join our team in Ottawa. As a key member of our performance-driven team, you will be responsible for providing exceptional onboarding and ongoing education to our managed accounts.

About the Role

The ideal candidate will have 1-2 years of experience in customer success, account management, or sales in software or SaaS solutions. You should possess excellent communication skills, with the ability to build rapport quickly over phone, email, and presentations. Your analytical skills will allow you to critically evaluate business objectives and provide recommendations for improvement.

Responsibilities
  • Drive Adoption: Focus on understanding your assigned customers' business goals and objectives, providing expertise on how Campaigner can be utilized to meet them.
  • Proactive Engagement: Establish strong relationships with internal teams, including Sales, Marketing Services, Account Management, and work with these teams to ensure customer satisfaction through education, strategic problem solving, upsells, and ability to think outside the box.
  • Campaign Performance: Assist clients in interpreting the results of their campaigns and make appropriate suggestions to improve performance.
Requirements
  • 1-2 Years Experience: In customer success, account management, or sales in software or SaaS solutions (preferably subscription-based).
  • Renewal/Retention Experience: Subscription renewal/revenue/retention experience is preferred.
  • Communication Skills: Excellent communication skills; building quick rapport over phone, via email, and strong presentation skills.
Benefits
  • Generous Medical Plan: We offer comprehensive medical, dental, and vision coverage for employees and their families.
  • Flexible Time Off: Enjoy a generous open PTO policy with the expectation that you take at least one week off per quarter.
  • Professional Development: Participate in training programs, conferences, and workshops to enhance your skills and knowledge.

$60,000 - $80,000 per year, depending on experience, plus benefits and bonuses. Located in Ottawa, this hybrid office-remote role offers a dynamic work environment with opportunities for growth and professional development.



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