Customer Success Representative

7 days ago


Ottawa, Ontario, Canada Moz Full time
Unlock Customer Potential with Campaigner

We are seeking a highly skilled Customer Success Representative to join our dynamic team in Ottawa. As a key member of our performance-driven team, you will be responsible for providing exceptional onboarding, ongoing education, and email marketing consultation to assigned managed accounts.

About the Role:
  • Focus on understanding your assigned customers' business goals and objectives, providing expertise on how Campaigner can be utilized to meet them.
  • Drive usage and adoption of Campaigner products, services, and solutions, driving customer satisfaction and ensuring that customers are making full use of available features and services.
  • Establish strong relationships with internal teams including Sales, Marketing Services, Account Management, and work with these teams to ensure customer satisfaction through education, strategic problem solving, upsells, and ability to think outside the box.
Requirements:
  • 1-2 years of experience in the field of Customer Success, AM, or Sales in software or other solutions-based offerings (preferably SaaS).
  • Subscription renewal/revenue/retention experience preferred.
  • Excellent communication skills; building quick rapport over phone, via email, and strong presentation skills.
About Ziff Davis:

Ziff Davis is a vertically focused digital media and internet company whose portfolio includes leading brands in technology, shopping, gaming, and entertainment, connectivity, health, and wellness, cybersecurity, and martech. We believe in embracing diversity and inclusion in our organization, mirroring the diverse communities we serve around the world.

Benefits:
  • Generous medical, dental, and vision coverage.
  • Open PTO policy with the expectation that you take at least 1 week off per quarter.
  • 10-16 weeks of fully paid parental, medical, or family leave.

We offer a remote-friendly culture with the option to be in office in Ottawa, Raleigh-Durham, Seattle, or Vancouver. You'll enjoy training opportunities through Mozzer U, reimbursement for conferences, and a range of benefits including cereal bar, healthy snacks, beverages, and more.



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