Customer Success Representative
7 days ago
We are seeking a highly skilled Customer Success Representative to join our dynamic team in Ottawa. As a key member of our performance-driven team, you will be responsible for providing exceptional onboarding, ongoing education, and email marketing consultation to assigned managed accounts.
About the Role:- Focus on understanding your assigned customers' business goals and objectives, providing expertise on how Campaigner can be utilized to meet them.
- Drive usage and adoption of Campaigner products, services, and solutions, driving customer satisfaction and ensuring that customers are making full use of available features and services.
- Establish strong relationships with internal teams including Sales, Marketing Services, Account Management, and work with these teams to ensure customer satisfaction through education, strategic problem solving, upsells, and ability to think outside the box.
- 1-2 years of experience in the field of Customer Success, AM, or Sales in software or other solutions-based offerings (preferably SaaS).
- Subscription renewal/revenue/retention experience preferred.
- Excellent communication skills; building quick rapport over phone, via email, and strong presentation skills.
Ziff Davis is a vertically focused digital media and internet company whose portfolio includes leading brands in technology, shopping, gaming, and entertainment, connectivity, health, and wellness, cybersecurity, and martech. We believe in embracing diversity and inclusion in our organization, mirroring the diverse communities we serve around the world.
Benefits:- Generous medical, dental, and vision coverage.
- Open PTO policy with the expectation that you take at least 1 week off per quarter.
- 10-16 weeks of fully paid parental, medical, or family leave.
We offer a remote-friendly culture with the option to be in office in Ottawa, Raleigh-Durham, Seattle, or Vancouver. You'll enjoy training opportunities through Mozzer U, reimbursement for conferences, and a range of benefits including cereal bar, healthy snacks, beverages, and more.
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Customer Success and Growth Specialist
3 days ago
Ottawa, Ontario, Canada Ziff Davis Full timeDrive Customer Satisfaction and GrowthWe are seeking a highly motivated and results-driven Customer Success Representative to join our dynamic team at Ziff Davis. As a key member of our performance-driven, proactive team, you will be responsible for providing onboarding, ongoing education, and email marketing consultation to assigned managed accounts.
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Customer Success Ambassador
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Customer Service Representative
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Customer Success Representative
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Customer Service Representative
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Ottawa, Ontario, Canada beBee Professionals Full timeWe are seeking a highly skilled Customer Service Representative to provide exceptional support to our clients. The ideal candidate will have a strong understanding of customer service principles and practices, as well as excellent communication and interpersonal skills.The successful candidate will be responsible for responding to inquiries, resolving...
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Customer Service Representative
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Ottawa, Ontario, Canada beBee Professionals Full timeWe are seeking a skilled Customer Service Representative to provide exceptional service to our clients. The ideal candidate will have a minimum of two years of customer service experience, excellent communication and interpersonal skills, and the ability to work in a fast-paced environment.The successful candidate will be responsible for responding to...
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Customer Success Strategist
3 days ago
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Customer Success Liaison
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Customer Success Associate
4 weeks ago
Ottawa, Ontario, Canada TalentTank Recruiting Inc. Full timeCustomer Success Associate - Ottawa, HybridWe are seeking a highly motivated and detail-oriented individual to join our Customer Success team as a Customer Success Associate. Our ideal candidate is a self-starter who can effectively manage competing priorities, communicate clearly, and continuously look for ways to improve the customer experience we deliver...
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Customer Success Manager
3 weeks ago
Ottawa, Ontario, Canada Assent Full timeJob Title: Customer Success ManagerJob Summary:We are seeking a highly skilled Customer Success Manager to join our team at Assent. As a Customer Success Manager, you will play a critical role in delivering our services to customers, working with them to define and execute on their project plans from start to finish.Key Responsibilities:Develop and nurture...
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Customer Success Manager
3 weeks ago
Ottawa, Ontario, Canada Assent Full timeJob DescriptionAt Assent, we are seeking a highly skilled Customer Success Manager to join our team. As a key member of our customer success team, you will be responsible for delivering exceptional service to our customers, ensuring their program success, and driving revenue growth.Key ResponsibilitiesDevelop and nurture lasting relationships with customers,...
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Customer Success Associate
2 weeks ago
Ottawa, Ontario, Canada Moz Full timeCustomer Success AssociateJob SummaryWe are seeking a Customer Success Associate to join our team. As a Customer Success Associate, you will be responsible for providing exceptional customer service and support to our clients.Key ResponsibilitiesProvide onboarding and ongoing education to clients to drive product adoption and usage.Develop and maintain...
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Customer Success Manager
1 month ago
Ottawa, Ontario, Canada Assent Full timeAbout AssentAssent is a leading solution for supply chain sustainability, tailored for top-tier manufacturers. Our mission is to help companies identify and mitigate hidden risks in their supply chains, ensuring a more sustainable future.Job DescriptionWe are seeking a highly organized and detail-oriented Customer Success Manager to join our team. As a key...
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Customer Success Coordinator
3 weeks ago
Ottawa, Ontario, Canada Intouch Insight Full timeWe are seeking a skilled Customer Success Coordinator to collaborate with our team in delivering exceptional customer experiences. As a key member of our Operations team, you will work closely with experienced Customer Success Managers to ensure timely delivery of programs, including mystery shopping, operational audits, and customer-satisfaction...
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Customer Success Manager
4 weeks ago
Ottawa, Ontario, Canada Assent Full timeJob DescriptionAt Assent, we are seeking a highly skilled Customer Success Manager to join our team. As a Customer Success Manager, you will play a critical role in delivering our services to customers on their purchased programs, working with our customers to define and execute on their project plans from start to finish.This position involves a broad...
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Customer Success Associate
1 month ago
Ottawa, Ontario, Canada TalentTank Recruiting Inc. Full timeCustomer Support AssociateWe are seeking a highly motivated and detail-oriented individual to join our Customer Success team as a Customer Support Associate. Our ideal candidate is a self-starter who can juggle competing priorities, communicate effectively, and continuously look for ways to improve the customer experience.Our client is a SAAS product-based...