Portfolio Resource Coordinator
1 month ago
The Portfolio Resource Coordinator (PRC) is a key member of the Client Service Team, responsible for ensuring seamless resource coordination and strategic scheduling support. This role requires proactive addressing of resource needs, filling open shifts, and reducing overtime through strategic initiatives. The PRC will also provide administrative support for the portfolio, including data entry in TEAM software, facilitating security officer training/clearance requirements, and processing online ticket submissions.
Key Responsibilities
Identify and fill open shifts and lines, working closely with the Client Service Team to ensure schedules are complete and meet contractual obligations
Collaborate with multiple operational stakeholders, including Site Supervisors, Security Guards, CSMs, Senior Management, and the Operations Centre
Develop knowledge of Paladin's contractual obligations for assigned portfolios, including site visitations, ongoing training, and close working relationships with management
Support and process submissions related to portfolio sites
Play a key role in Paladin's deployment process, providing updates to stakeholders as needed
Utilize TEAM software for accurate and timely scheduling, billing, and payroll
Complete daily and weekly reports for management
Requirements
Post-secondary education in business administration or related field
Working knowledge of Employment Standards Legislation and Human Rights Legislation
Strong interpersonal and leadership skills, with excellent verbal and written communication
Ability to plan, organize, problem-solve, and execute solutions
Strong working knowledge of MS Office, with previous experience in Scheduling Software an asset
Valid Manitoba Security Guard License and Manitoba Driver's License
Ability to work flexible hours
Education and Certification Requirements
High School Diploma/GED
Valid Manitoba Security Guard License
Benefits and Additional Information
Paladin Security offers a diverse and inclusive work environment, with a commitment to respect, inclusion, and diversity. We provide accommodations for people with disabilities and offer benefits, including medical insurance, life insurance, and dental insurance.
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