Operations System Damages Specialist

2 months ago

Surrey, British Columbia, Canada fortisBC Full time
Job Title: Operations System Damages Representative

FortisBC is seeking a highly skilled Operations System Damages Representative to join our team. As a key member of our organization, you will play a critical role in ensuring the accuracy and completeness of damage claim invoices, reconciling and validating supporting information, and preparing timely billing to customers.

Responsibilities:
  • Ensure the accuracy and completeness of damage claim invoices and supporting information.
  • Reconcile and validate supporting information to facilitate invoice approvals and generation.
  • Prepare timely billing to customers, reviewing billing information for consistency, accuracy, and appropriate approvals.
  • Distribute customer invoices and supporting documentation, preparing invoice breakdown statements as needed.
  • Process claims interactions in online systems, running queries and reports, updating and maintaining related information.
  • Process claim-related work orders and notifications, maintaining data integrity.
  • Collaborate with managers and supervisors to resolve customer disputes, creating supporting documentation for billing arrangements and applying discounts as required.
  • Respond to internal and external customer inquiries, providing verbal or written communications.
  • Responsible for pursuing claims less than $5000.00.
  • Provide assistance with pursuing recoveries from damages incurred on Fortis assets, adjusting claims against FortisBC, and gathering claim information.
  • Collaborate with others to gather claim information, communicating with claimants, employees, and external agencies as needed.
  • Perform administrative duties, including scanning documents in SAP, preparing and mailing letters or emails, invoices, reminder notices, and other tasks.
Requirements:
  • High school graduation plus a minimum of a post-secondary education certificate from a recognized institution in a legal field.
  • Minimum of two (2) years directly related, relevant work experience, typically gained through an Operation Support Representative 3 position or an insurance and claims work environment.
  • Customer service and strong verbal/non-verbal communication skills, including the ability to respond to difficult or demanding internal/external customer situations with tact and diplomacy.
  • Sound organizational skills, including the ability to multi-task, prioritize, and work under pressure during peak workload periods and meet tight deadlines.
  • Sound written communication skills, including the ability to prepare and compose a variety of external and internal correspondence and process enquiries.
  • Courteous, professional manner in dealing with internal and external contacts, including positive interpersonal skills and the ability to work in and contribute to a positive team environment.
  • Fast, accurate keyboarding skills (60 words per minute), including the ability to format various types of correspondence, reports, forms, charts, and electronic spreadsheets.
  • Working knowledge of computer systems operations, environment, and peripherals, as well as various applications software in use in the department (SAP & suite of MS Office products).
  • Knowledge of field operations processes and procedures.
  • Sound analytical and decision-making skills.
  • Ability to interpret data from a variety of sources.

FortisBC is an equal opportunities employer and welcomes applications from diverse candidates. We are committed to creating a safe and inclusive work environment that values diversity and promotes a culture of respect and inclusivity.

FortisBC acknowledges and respects Indigenous Peoples in Canada, on whose Traditional Territories we all live and work. We are committed to Reconciliation with Indigenous Peoples and are guided by our Reconciliation Action Plan.

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