Operations System Damages Representative

1 month ago

Surrey, British Columbia, Canada fortisBC Full time
Job Title: Operations System Damages Representative

FortisBC is seeking a highly skilled Operations System Damages Representative to join our team. As a key member of our organization, you will be responsible for ensuring the accuracy and completeness of data and information that supports the creation of damage claim invoices.

Key Responsibilities:

  • Reconcile and validate supporting information to allow invoice approvals and generation to occur.
  • Prepare timely billing to customers, including review of billing information for consistency, accuracy, and appropriate approvals.
  • Distribute customer invoices and supporting documentation, and prepare invoice breakdown statements as requested.
  • Process records for hit and exposed lines, reviewing for accuracy and compliance.
  • Process claim-related work orders and notifications, maintaining data integrity.
  • Work with managers/supervisors to resolve customer disputes, create supporting documentation for billing arrangements, and apply discounts where required.
  • Respond to internal and external customer inquiries, verbally or in written communications.
  • Provide assistance with pursuing recoveries from damages incurred on Fortis assets and adjust claims against FortisBC.

Requirements:

  • High school graduation plus a minimum of a post-secondary education certificate from a recognized institution in a legal field.
  • Minimum of two years directly related, relevant work experience, typically gained through an Operation Support Representative 3 position or an insurance and claims work environment.
  • Customer service and strong verbal/non-verbal communication skills, including the ability to respond to difficult or demanding internal/external customer situations with tact and diplomacy.
  • Sound organizational skills, including the ability to multi-task, prioritize, and work under pressure during peak workload periods and meet tight deadlines.
  • Sound written communication skills, including the ability to prepare and compose a variety of external and internal correspondence and process enquiries.

What You Need to Know:

  • Prior to the interview, Talent Acquisition will conduct a full employee general record review, including sick leave and attendance records, personnel file review, and letters on file.
  • This role is covered under the FortisBC/MoveUP Collective Agreement.

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