Customer Experience Director
3 days ago
At Tapestry, we're committed to delivering exceptional customer experiences across our global portfolio of brands. As a Customer Experience Leader, you'll play a critical role in driving business growth and customer loyalty in our retail stores.
Key Responsibilities:- Partner with Store Managers to develop business-driving initiatives that build repeat business and attract new customers.
- Communicate and achieve store productivity targets, including sales per hour, adt, upt, and capture rate.
- Ensure all associates complete sales training programs and develop strong product knowledge across all categories.
- Model and supervise the selling environment, providing consistent coaching on sales training processes to ensure the highest level of customer service and sales.
- Achieve personal sales goals.
- Educate the team on sales plans, personal sales goals, store stats, and drive them to achieve these targets.
- Ensure the highest level of service is provided to all customers through extensive product knowledge and the completion of product profiles.
- Foster a team environment by creating a fun, competitive, and inviting atmosphere.
- Understand and communicate the Kate Spade New York brand aesthetic, brand philosophy, and lifestyle to the sales team and customers.
- Ensure brand and operating standards are met to support brand consistency.
- Ensure store presentation standards are achieved and maintained.
- Perform and supervise store opening and closing procedures, including counting register funds, completing bank deposits, opening and closing registers, and securing the facility.
- Accurately process all POS transactions and inventory functions, such as transfers, receiving, FedEx shipments, repairs, and damages, to maintain the integrity of the inventory.
- Adhere to Kate Spade loss prevention policies and operational procedures.
We're looking for a talented individual with a passion for delivering exceptional customer experiences. If you're a results-driven leader with a strong background in luxury goods or retail, we encourage you to apply.
Our Competencies for All Employees:
- Courage: We encourage our employees to speak up and provide feedback to drive positive change.
- Creativity: We foster a culture of innovation and creativity, where employees feel empowered to think outside the box.
- Customer Focus: We're dedicated to meeting the expectations and requirements of our internal and external customers.
- Dealing with Ambiguity: We're comfortable with change and uncertainty, and we adapt quickly to new situations.
- Drive for Results: We're results-driven and focused on delivering exceptional outcomes.
- Interpersonal Savvy: We build strong relationships with our colleagues and customers, and we're skilled at navigating complex social situations.
- Learning on the Fly: We're lifelong learners, and we're always looking for ways to improve and grow.
Our Competencies for All People Managers:
- Strategic Agility: We're forward-thinking and able to anticipate future consequences and trends.
- Developing Direct Reports and Others: We're committed to developing our employees and helping them grow in their careers.
- Building Effective Teams: We build strong, cohesive teams that are motivated and engaged.
Kate Spade is an equal opportunity and affirmative action employer, and we're committed to creating a diverse and inclusive workplace. We're proud to be part of the Tapestry portfolio, a global house of brands that's dedicated to innovation and excellence.
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