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Vaughan, Ontario, Canada Saks Fifth Avenue OFF 5TH Full timeAbout This RoleSaks OFF 5TH is a leading luxury off-price destination, with over 100 stores in the U.S. and Canada, and a strong online presence. We're seeking an experienced professional to join our team as an Assistant Store Director of Customer Experience.Key ResponsibilitiesSupport the Store Director in executing front-of-house priorities, ensuring a...
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Vaughan, Ontario, Canada Saks Fifth Avenue OFF 5TH Full timeAbout This RoleSaks OFF 5TH is a leading luxury off-price destination, with over 100 stores in the U.S. and Canada, and a strong online presence. We're seeking an experienced professional to join our team as an Assistant Store Director of Customer Experience.Key ResponsibilitiesSupport the Store Director in executing front-of-house priorities, ensuring a...
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Assistant Director of Customer Experience
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Vaughan, Ontario, Canada Saks Fifth Avenue OFF 5TH Full timeAbout This RoleSaks OFF 5TH is a leading luxury off-price destination, with over 100 stores in the U.S. and Canada, and a strong online presence. We're seeking an experienced professional to join our team as an Assistant Store Director of Customer Experience.Key ResponsibilitiesSupport the Store Director in executing front-of-house priorities, ensuring a...
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Assistant Director of Customer Experience
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Vaughan, Ontario, Canada Saks Fifth Avenue OFF 5TH Full timeAbout This RoleSaks OFF 5TH is a leading luxury off-price destination, with over 100 stores in the U.S. and Canada, and a strong online presence. We're seeking an experienced professional to join our team as an Assistant Store Director of Customer Experience.Key ResponsibilitiesSupport the Store Director in executing front-of-house priorities, ensuring a...
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Assistant Director of Customer Experience
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Vaughan, Ontario, Canada Saks Fifth Avenue OFF 5TH Full timeAbout This RoleSaks OFF 5TH is a leading luxury off-price destination, with over 100 stores in the U.S. and Canada, and a strong online presence. We're seeking an experienced professional to join our team as an Assistant Store Director of Customer Experience.Key ResponsibilitiesSupport the Store Director in executing front-of-house priorities, ensuring a...
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Assistant Director of Customer Experience
2 months ago
Vaughan, Ontario, Canada Saks Fifth Avenue OFF 5TH Full timeAbout This RoleSaks OFF 5TH is a leading luxury off-price destination, with over 100 stores in the U.S. and Canada, and a strong online presence. We're seeking an experienced professional to join our team as an Assistant Store Director of Customer Experience.Key ResponsibilitiesSupport the Store Director in executing front-of-house priorities, ensuring a...
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Assistant Director of Customer Experience
2 months ago
Vaughan, Ontario, Canada Saks Fifth Avenue OFF 5TH Full timeAbout This RoleSaks OFF 5TH is a leading luxury off-price destination, with over 100 stores in the U.S. and Canada, and a strong online presence. We're seeking an experienced professional to join our team as an Assistant Store Director of Customer Experience.Key ResponsibilitiesSupport the Store Director in executing front-of-house priorities, ensuring a...
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Assistant Director of Customer Experience
2 months ago
Vaughan, Ontario, Canada Saks Fifth Avenue OFF 5TH Full timeAbout This RoleSaks OFF 5TH is a leading luxury off-price destination, with over 100 stores in the U.S. and Canada, and a strong online presence. We're seeking an experienced professional to join our team as an Assistant Store Director of Customer Experience.Key ResponsibilitiesSupport the Store Director in executing front-of-house priorities, ensuring a...
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Assistant Director of Customer Experience
2 months ago
Vaughan, Ontario, Canada Saks Fifth Avenue OFF 5TH Full timeAbout This RoleSaks OFF 5TH is a leading luxury off-price destination, with over 100 stores in the U.S. and Canada, and a strong online presence. We're seeking an experienced professional to join our team as an Assistant Store Director of Customer Experience.Key ResponsibilitiesSupport the Store Director in executing front-of-house priorities, ensuring a...
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Assistant Director of Customer Experience
2 months ago
Vaughan, Ontario, Canada Saks Fifth Avenue OFF 5TH Full timeAbout This RoleSaks OFF 5TH is a leading luxury off-price destination, with over 100 stores in the U.S. and Canada, and a strong online presence. We're seeking an experienced professional to join our team as an Assistant Store Director of Customer Experience.Key ResponsibilitiesSupport the Store Director in executing front-of-house priorities, ensuring a...
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Assistant Director of Customer Experience
2 months ago
Vaughan, Ontario, Canada Saks Fifth Avenue OFF 5TH Full timeAbout This RoleSaks OFF 5TH is a leading luxury off-price destination, with over 100 stores in the U.S. and Canada, and a strong online presence. We're seeking an experienced professional to join our team as an Assistant Store Director of Customer Experience.Key ResponsibilitiesSupport the Store Director in executing front-of-house priorities, ensuring a...
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Assistant Director of Customer Experience
2 months ago
Vaughan, Ontario, Canada Saks Fifth Avenue OFF 5TH Full timeAbout This RoleSaks OFF 5TH is a leading luxury off-price destination, with over 100 stores in the U.S. and Canada, and a strong online presence. We're seeking an experienced professional to join our team as an Assistant Store Director of Customer Experience.Key ResponsibilitiesSupport the Store Director in executing front-of-house priorities, ensuring a...
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Assistant Director of Customer Experience
2 months ago
Vaughan, Ontario, Canada Saks Fifth Avenue OFF 5TH Full timeAbout This RoleSaks OFF 5TH is a leading luxury off-price destination, with over 100 stores in the U.S. and Canada, and a strong online presence. We're seeking an experienced professional to join our team as an Assistant Store Director of Customer Experience.Key ResponsibilitiesSupport the Store Director in executing front-of-house priorities, ensuring a...
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Assistant Director of Customer Experience
2 months ago
Vaughan, Ontario, Canada Saks Fifth Avenue OFF 5TH Full timeAbout This RoleSaks OFF 5TH is a leading luxury off-price destination, with over 100 stores in the U.S. and Canada, and a strong online presence. We're seeking an experienced professional to join our team as an Assistant Store Director of Customer Experience.Key ResponsibilitiesSupport the Store Director in executing front-of-house priorities, ensuring a...
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Assistant Director of Customer Experience
2 months ago
Vaughan, Ontario, Canada Saks Fifth Avenue OFF 5TH Full timeAbout This RoleSaks OFF 5TH is a leading luxury off-price destination, with over 100 stores in the U.S. and Canada, and a strong online presence. We're seeking an experienced professional to join our team as an Assistant Store Director of Customer Experience.Key ResponsibilitiesSupport the Store Director in executing front-of-house priorities, ensuring a...
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Assistant Director
3 weeks ago
Vaughan, Ontario, Canada Saks Fifth Avenue OFF 5TH Full timeAbout This Role:The Assistant Store Director of Customer Experience will support the Store Director in executing front-of-house priorities within the store. This includes maintaining selling floor service and merchandising standards to drive sales and customer experience. The Assistant Store Director will coach direct reports to ensure all selling floor...
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Assistant Director of Customer Experience
1 month ago
Vaughan, Ontario, Canada Saks Fifth Avenue OFF 5TH Full timeAbout This RoleSaks OFF 5TH is the premier luxury off-price destination, offering the best names in fashion at an incredible value. As the Assistant Store Director of Customer Experience, you will play a critical role in driving sales and customer experience in our stores.Key ResponsibilitiesEnsure cashiering team is scheduled to maximize coverage and...
Customer Experience Director
2 months ago
At Tapestry, we're committed to delivering exceptional customer experiences across our global portfolio of brands. As a Customer Experience Leader, you'll play a critical role in driving business growth and customer loyalty in our retail stores.
Key Responsibilities:- Partner with Store Managers to develop business-driving initiatives that build repeat business and attract new customers.
- Communicate and achieve store productivity targets, including sales per hour, adt, upt, and capture rate.
- Ensure all associates complete sales training programs and develop strong product knowledge across all categories.
- Model and supervise the selling environment, providing consistent coaching on sales training processes to ensure the highest level of customer service and sales.
- Achieve personal sales goals.
- Educate the team on sales plans, personal sales goals, store stats, and drive them to achieve these targets.
- Ensure the highest level of service is provided to all customers through extensive product knowledge and the completion of product profiles.
- Foster a team environment by creating a fun, competitive, and inviting atmosphere.
- Understand and communicate the Kate Spade New York brand aesthetic, brand philosophy, and lifestyle to the sales team and customers.
- Ensure brand and operating standards are met to support brand consistency.
- Ensure store presentation standards are achieved and maintained.
- Perform and supervise store opening and closing procedures, including counting register funds, completing bank deposits, opening and closing registers, and securing the facility.
- Accurately process all POS transactions and inventory functions, such as transfers, receiving, FedEx shipments, repairs, and damages, to maintain the integrity of the inventory.
- Adhere to Kate Spade loss prevention policies and operational procedures.
We're looking for a talented individual with a passion for delivering exceptional customer experiences. If you're a results-driven leader with a strong background in luxury goods or retail, we encourage you to apply.
Our Competencies for All Employees:
- Courage: We encourage our employees to speak up and provide feedback to drive positive change.
- Creativity: We foster a culture of innovation and creativity, where employees feel empowered to think outside the box.
- Customer Focus: We're dedicated to meeting the expectations and requirements of our internal and external customers.
- Dealing with Ambiguity: We're comfortable with change and uncertainty, and we adapt quickly to new situations.
- Drive for Results: We're results-driven and focused on delivering exceptional outcomes.
- Interpersonal Savvy: We build strong relationships with our colleagues and customers, and we're skilled at navigating complex social situations.
- Learning on the Fly: We're lifelong learners, and we're always looking for ways to improve and grow.
Our Competencies for All People Managers:
- Strategic Agility: We're forward-thinking and able to anticipate future consequences and trends.
- Developing Direct Reports and Others: We're committed to developing our employees and helping them grow in their careers.
- Building Effective Teams: We build strong, cohesive teams that are motivated and engaged.
Kate Spade is an equal opportunity and affirmative action employer, and we're committed to creating a diverse and inclusive workplace. We're proud to be part of the Tapestry portfolio, a global house of brands that's dedicated to innovation and excellence.
