Restaurant Operations Manager

3 weeks ago


Welland, Ontario, Canada Firehouse Subs Full time
Restaurant Manager Job Description

We are seeking a highly skilled Restaurant Manager to lead our team at Firehouse Subs. As a Restaurant Manager, you will be responsible for overseeing the daily operations of our restaurant, ensuring exceptional customer service, and maintaining a clean and safe environment for our guests.

Key Responsibilities:
  • Determine the type of services to be offered and implement operational procedures to ensure seamless execution.
  • Balance cash and complete balance sheets, cash reports, and related forms to maintain accurate financial records.
  • Conduct performance reviews to evaluate team members and provide constructive feedback for growth and development.
  • Cost products and services to optimize profitability and maintain a competitive edge.
  • Organize and maintain inventory to ensure efficient stock levels and minimize waste.
  • Ensure health and safety regulations are followed to protect our guests and team members.
  • Negotiate arrangements with suppliers for food and other supplies to secure the best possible deals.
  • Participate in marketing plans and implementation to drive sales and increase brand awareness.
  • Address customers' complaints or concerns in a professional and courteous manner.
  • Provide exceptional customer service to ensure a positive dining experience.
  • Plan, organize, direct, control, and evaluate daily operations to maintain a high level of efficiency and productivity.
Requirements:
  • 5-10 years of experience in a restaurant management role.
  • Excellent leadership and communication skills.
  • Ability to work in a fast-paced environment and make sound decisions under pressure.
  • Physical stamina to stand for extended periods and lift up to 50 pounds.
  • Availability to work a variety of shifts, including evenings and weekends.
What We Offer:
  • A competitive salary and benefits package.
  • Opportunities for career advancement and professional growth.
  • A fun and dynamic work environment.
  • Recognition and rewards for outstanding performance.


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