Restaurant Operations Manager

2 weeks ago


Welland, Ontario, Canada Firehouse Subs Full time

Restaurant Manager Job Description

At Firehouse Subs, we are seeking a skilled Restaurant Manager to lead our team and drive business success. As a Restaurant Manager, you will be responsible for overseeing the daily operations of our restaurant, ensuring exceptional customer service, and maintaining a clean and safe environment for our guests.

Key Responsibilities:

  • Operations: Determine the type of services to be offered and implement operational procedures, balance cash and complete balance sheets, cash reports, and related forms.
  • Team Management: Conduct performance reviews, cost products and services, organize and maintain inventory, and ensure health and safety regulations are followed.
  • Customer Service: Address customers' complaints or concerns, provide customer service, and participate in marketing plans and implementation.
  • Supervision: Supervise 5-10 people, negotiate arrangements with suppliers for food and other supplies, and plan, organize, direct, control, and evaluate daily operations.

Requirements:

  • Education: Secondary (high) school graduation certificate.
  • Experience: 1 year to less than 2 years.
  • Computer and Technology Knowledge: Electronic cash register.
  • Work Conditions and Physical Capabilities: Fast-paced environment, physically demanding, attention to detail, combination of sitting, standing, walking, standing for extended periods, and overtime required.
  • Personal Suitability: Accurate, client focus, dependability, efficient interpersonal skills, excellent oral communication, excellent written communication, flexibility, organized, reliability, and team player.

Support for Newcomers and Refugees:

  • Assist with immediate settlement needs of newcomers and/or refugees, recruit newcomers and/or refugees who were displaced by a conflict or a natural disaster, and support newcomers and/or refugees with foreign credential recognition.

Work Term: Permanent. Work Language: English. Hours: 30 to 40 hours per week.



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