Facility Operations Manager

3 weeks ago

Burlington, Ontario, Canada Black & McDonald Full time

About This Opportunity

Black & McDonald is seeking a skilled and experienced professional to join our team as a Facility Supervisor. This is an exciting opportunity to contribute to the growth and success of our company.

As a Facility Supervisor, you will be responsible for the coordination and supervision of staff and subcontractors operating within various Black & McDonald FMO accounts. Your duties will include:

  • Providing leadership and assisting with strategic objectives related to facility operations.
  • Work Order Management; supervising, planning, and coordinating work assignments for Building Operators, Maintenance Mechanics, and all other maintenance staff/trades.
  • Collaborating with customer stakeholders, supervisors, and EHS to devise work plans, including issuance of building communication, and completing risk assessments.
  • Collaborating with tenants to complete work requests and maintenance with minimal disruption and adherence to customer protocols.
  • Effectively monitoring, prioritizing, and dispatching work orders to maximize productivity and ensure quality by verifying and auditing closed work orders to assess completeness and correctness.
  • Ensuring all training and certification requirements for staff are met through comprehensive tracking and scheduling.
  • Performing daily site walk-throughs and conducting a minimum of one weekly inspection of active worksites.
  • Formulating action plans for facility operational and emerging issues, as needed.
  • Recommending/Implementing solutions to facility operational issues.
  • Hiring and supervising the activities of subcontractors and subordinate staff.
  • Participating and providing updates to customer designates during weekly/bi-weekly/monthly meetings or as needed.
  • Providing assistance for internal or client-based audits or inspections as needed.
  • Ensuring that required environmental, health, and safety, security, and quality assurance programs are implemented as per internal/client-specific policies and local codes and regulations.
  • Providing oversight and technical guidance to direct reports, as needed.
  • Participating in major vendor monthly performance meetings and holding vendors accountable for contractual deliverables.
  • Supporting the preparation of Quarterly Business Reviews, alongside Operations/Facility Manager.
  • Internal/External stakeholder management.
  • Emergency response planning and auditing.
  • Mentoring and training reporting staff.
  • Performance development and career planning for team.
  • Quality assurance checks to ensure vendor contract obligations are being satisfied.

Competency Requirements

  • Familiarity with specific software packages and management tools (JDE/DSI/CMMS Dashboards, etc).
  • Advanced analytical and time management skills.
  • Understanding of Facility Management processes and standards, either through work experience or qualifications.
  • Outstanding knowledge of building products, construction details, and relevant rules, regulations, and quality standards.
  • Good interpersonal skills with the ability to communicate effectively, both verbally and written at organizational all levels.
  • Proven customer service skills.
  • Ability to work days, evenings, and weekends, including holidays, as required to support operational requirements.
  • Required to provide a Clear Police Reference Check.

Education Requirements

  • A university degree or equivalent post-secondary degree in a field of study that maintains relatable knowledge that is transferable to the job requirements outlined for this position is considered an asset.
  • Experience in the facilities industry may substitute for post-secondary education requirements.

Work Experience Requirements

  • Minimum of 3-4 years of experience in a Building Operations position.
  • A trade license may be an asset.
  • FMP/FMA designation (through BOMA or IFMA) may be considered an asset.

Skills, Abilities, and Other Requirements

  • Able to travel within the London, ON area.
  • Security clearance requirements: must be able to get reliability or secret clearance.

Black & McDonald welcomes and encourages applications from persons with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the recruitment and selection process.

What We Offer

  • Interesting and challenging work.
  • One company with endless opportunities to learn and grow.
  • A family business with family values.
  • Team events and outings year-round.
  • Long-term stability.
  • Empowered people with ambitious goals.

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