Senior Change Management Specialist, Global Transaction Banking

20 hours ago

Old Toronto, Canada Scotiabank Full time

**Job Summary:**

We are seeking a highly skilled Senior Change Management Specialist to join our Global Transaction Banking team at Scotiabank. This is an exciting opportunity to leverage your expertise in change management and project coordination to drive successful client migrations.

About the Role:

The Senior Change Management Specialist will play a critical role in ensuring the smooth transition of clients from local platforms to the global platform across multiple countries. You will work closely with internal stakeholders, including local teams, to standardize processes and training material, drive adoption, and ensure clients are prepared for transition.

This is a challenging yet rewarding role that requires strong project management skills, understanding of client migration processes, and ability to manage complex change initiatives across multiple regions. The ideal candidate will have 5+ years of experience in change management, project management or a related field within financial services.

Responsibilities:

  • Work closely with the Senior Manager and local teams to develop and implement change management strategies that ensure smooth transitions for clients migrating to the global platform.
  • Ensure change management efforts align with overall migration timelines and business goals.
  • Collaborate with internal teams to standardize communication and training material across regions.
  • Ensure that all stakeholders (internal teams, call centers, sales and operations) are well-equipped to support the transition process.
  • Coordinate with local team, training programs to internal stakeholders, ensuring they are well-prepared for the client transition process.
  • Assess the impact of client transitions on internal teams and clients, ensuring that change-related risks are identified and mitigated.
  • Support the incident management process by ensuring any transition-related issues are addressed quickly and efficiently.
  • Track and report on key change management metrics, including the effectiveness of communication, training uptake, and client adoption rates.
  • Provide regular updates to the Senior Manager on the progress of change management initiatives and overall impact on client migration.
  • Identify areas for improvement in the change management process and propose enhancements to better support the migration and adoption of the global platform.

Requirements:

To succeed in this role, you will need:

  • 5+ years of experience in change management, project management or a related field within financial services.
  • Proven experience in leading change management initiatives.
  • Excellent project management and organizational skills, with the ability to drive complex initiatives to successful outcomes.
  • Ability to develop and implement strategic plans and change management processes.
  • Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities.
  • Bachelor's degree in business, marketing, or related field.
  • Bilingual: English and Spanish.

What We Offer:

At Scotiabank, we offer a competitive salary of $120,000 - $150,000 per annum, depending on experience. In addition, you will receive a comprehensive benefits package, including medical, dental, and vision coverage, as well as access to our employee assistance program. We also offer opportunities for professional growth and development, including training and mentorship programs.

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