Senior Desktop Support Specialist
4 weeks ago
Job Title: Senior Desktop Support Analyst
At PeopleToGo, we are seeking a highly skilled Senior Desktop Support Analyst to join our team. As a key member of our Desktop Support Team, you will provide expert-level support to our users, ensuring seamless access to our systems and applications.
Key Responsibilities:
- Provide advanced-level technical support for desktop and laptop hardware, software, and networking issues
- Administer Lotus Notes (Ver. 7 or 8) password resets and user ID creation
- Support BlackBerry (BES) devices and VPN remote user access
- Collaborate with the team to resolve complex technical issues and improve overall support processes
- Develop and maintain technical documentation and knowledge base articles
Requirements:
- Minimum 3-year college diploma or university degree in a technology-related discipline
- MCSE and A+ industry certifications preferred
- 5-7 years of experience in PC support and networking
- Recent Lotus Notes (Ver. 7 or 8) password reset and ID administration experience
- Excellent customer service, communication, and presentation skills
- Ability to work in a fast-paced environment and prioritize tasks effectively
What We Offer:
- A dynamic and supportive team environment
- Opportunities for professional growth and development
- A competitive salary and benefits package
How to Apply:
Please submit your resume and cover letter to [insert contact information]. We thank all applicants for their interest; however, only those selected for an interview will be contacted.
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