Customer Service Team Lead

2 days ago


Newmarket, Ontario, Canada Twin Star Cleaning Services Inc. Full time
Job Description:

At Twin Star Cleaning Services Inc., we seek a skilled Customer Service Team Lead to join our team. This role will oversee the daily operations of our customer service team, ensuring seamless communication and exceptional service delivery.

Key Responsibilities:
  • Schedule and Coordinate work schedules and procedures to meet business objectives.
  • Verify Work accuracy and completeness to maintain high-quality standards.
  • Develop Staff through training and coaching to enhance skills and productivity.
  • Analyze Reports to identify areas for improvement and inform strategic decisions.
  • Collaborate with team members to resolve work problems, provide technical advice, and implement process improvements.
  • Work Term: Permanent
  • Work Language: English
  • Hours: 30 hours per week


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