Customer Service Team Lead

4 weeks ago


Newmarket, Ontario, Canada Twin Star Cleaning Services Inc. Full time
Job Summary

We are seeking a skilled Customer Service Supervisor to join our team at Twin Star Cleaning Services Inc. This role is responsible for overseeing the daily operations of our customer service team, ensuring that all tasks are completed efficiently and effectively.

Key Responsibilities
  • Team Management
    • Establish and maintain work schedules and procedures to ensure seamless team operations
    • Identify and address training needs to enhance team performance
    • Conduct regular performance reviews to evaluate team members' progress
  • Customer Service
    • Provide technical advice and guidance to team members to resolve customer inquiries and issues
    • Develop and implement strategies to improve customer satisfaction and loyalty
  • Operations
    • Coordinate and assign tasks to team members to ensure timely completion
    • Monitor and control inventory levels to prevent stockouts and overstocking
    • Requisition materials and supplies as needed
Requirements
  • Secondary (high) school graduation certificate
  • 1 year to less than 2 years of experience in a customer service or operations role
Work Environment

This is a permanent, part-time position (30 hours per week) with a focus on customer service and team management. The work language is English.



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