Customer Service Team Lead

4 weeks ago


Newmarket, Ontario, Canada Twin Star Cleaning Services Inc. Full time

As a key member of our team at Twin Star Cleaning Services Inc., the Customer Service Supervisor plays a vital role in ensuring the smooth operation of our customer-facing services. The ideal candidate will have a strong background in customer service, with experience in managing teams and resolving conflicts. Key responsibilities include:

Key Responsibilities
  • Establish and maintain work schedules and procedures to ensure efficient service delivery
  • Verify the accuracy of work and identify areas for improvement
  • Train staff in job duties, safety procedures, and company policies
  • Conduct performance reviews and provide feedback to team members
  • Coordinate and assign work to team members, ensuring tasks are completed to a high standard

The successful candidate will have excellent communication and interpersonal skills, with the ability to work effectively in a fast-paced environment. If you are a motivated and organized individual with a passion for customer service, we encourage you to apply for this exciting opportunity.



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