Senior Director of Client Success Operations
2 months ago
We are seeking a Senior Director of Client Success Operations to lead our Client Success team at ClearView Toronto office.
The ideal candidate will have experience in managing a team of client-facing representatives in a software company.
Responsibilities include:
- Manage a team of Bilingual Client Success representatives, including training and performance monitoring
- Attend and contribute to product advancement and security steering discussions
- Document new and update existing processes and procedures
- Optimize and enhance services provided by specific vendors
- Conduct and document critical system access reviews
- Create and maintain team resource template materials
Qualifications include:
- Experience in leading a team of client-facing representatives in a software company
- Strong written and verbal communication skills in English and French
- Must pass criminal and credit background check
- Bachelor's degree preferred
- High level of proficiency with Microsoft Office suite
- Experience with MailChimp, Adobe InDesign, and Salesforce would be an asset
This role may be remote to start due to COVID-19 restrictions.
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