Senior Director of Client Success Operations

2 months ago


Old Toronto, Canada Syntrio, Inc. Full time

We are seeking a Senior Director of Client Success Operations to lead our Client Success team at ClearView Toronto office.

The ideal candidate will have experience in managing a team of client-facing representatives in a software company.

Responsibilities include:

  • Manage a team of Bilingual Client Success representatives, including training and performance monitoring
  • Attend and contribute to product advancement and security steering discussions
  • Document new and update existing processes and procedures
  • Optimize and enhance services provided by specific vendors
  • Conduct and document critical system access reviews
  • Create and maintain team resource template materials

Qualifications include:

  • Experience in leading a team of client-facing representatives in a software company
  • Strong written and verbal communication skills in English and French
  • Must pass criminal and credit background check
  • Bachelor's degree preferred
  • High level of proficiency with Microsoft Office suite
  • Experience with MailChimp, Adobe InDesign, and Salesforce would be an asset

This role may be remote to start due to COVID-19 restrictions.


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