Client Success Ambassador
3 days ago
About InTouchLink Senior Living Solutions
">We're a rapidly growing tech startup dedicated to enhancing the lives of seniors and their families through our innovative communication platform. Our mission is to create a seamless experience that connects communities, fosters engagement, and empowers senior living communities to thrive.
">Role Overview
">We're seeking a dynamic and personable Client Support Specialist to join our team. As the front-facing contact for our customers, you'll play a vital role in ensuring client satisfaction by assisting with inquiries, troubleshooting issues, and providing training on our platform.
">Key Responsibilities:
">- ">
- Serve as the primary contact for customers via phone and email, providing timely and effective assistance for their inquiries.">
- Identify patterns in customer service interactions and propose enhancements to improve overall satisfaction.">
- Edit and mass upload spreadsheets to manage client accounts and resident directory accounts effectively.">
- Set up brand new communities within our platform, ensuring a smooth onboarding process.">
- Create custom help videos to guide clients through our features and functionalities.">
- Assist in implementing in-app guides on various system features to enhance user experience.">
- Occasionally train new clients via video conferencing, delivering engaging and informative sessions.">
- Ensure timely resolution of support tickets, maintaining our commitment to excellent service.">
- Troubleshoot technical issues and assist clients with technology-related challenges or knowledge gaps.">
- Manage ongoing projects, particularly regarding the onboarding of new clients, keeping an organized approach to multiple priorities.">
Requirements
">We're looking for someone with at least 2-3 years of customer service or account management experience, preferably in the tech industry. Adaptability to the ever-changing landscape of a startup environment is a must. A comfortable home work environment conducive to remote collaboration is also essential.
">What We Offer
">This is an entry-level position within our company, with room for growth. If you're enthusiastic about providing exceptional client support and making a difference in the lives of others, we'd love to hear from you.
">Estimated Salary: $50,000 - $65,000 per year
">InTouchLink Senior Living Solutions offers a competitive salary, commensurate with experience, plus benefits and opportunities for career advancement.
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