Business Management Director for Client Success

9 hours ago

Toronto, Ontario, Canada Investment Management Corporation of Ontario (IMCO) Full time

The Investment Management Corporation of Ontario (IMCO), one of Canada's largest multi-client asset managers, seeks a highly experienced Director, Business Management to lead the Client Relationship Management (CRM) team in delivering exceptional client experiences.

About IMCO

With over $77 billion in assets under management, IMCO is mandated to grow and expand its services to public sector pensions and investment funds in Ontario. As a leader in the financial services industry, we prioritize effective and prudent investment management while fostering strong relationships with our clients.

Job Summary

We are seeking a results-driven Director, Business Management to join our CRM team. This role will lead internal initiatives and activities that impact and support building and strengthening relationships with our current and prospective clients. The ideal candidate will have a solid track record of structured problem-solving, identifying critical business issues, and developing strategic program plans.

Duties and Responsibilities
  • Establish and document robust operational processes to improve efficiency across IMCO-wide processes impacting the CRM team.
  • Lead client event management and communications, including monthly client newsletters.
  • Architect client success communications strategies for internal and external stakeholders.
  • Develop annual and multi-year business plans for the CRM team, including budgeting and planning.
  • Provide strategic oversight for general team resource management and capacity optimization.
  • Program and project manage IMCO's Annual Client Reporting, ensuring KPIs and SLAs are monitored and managed.
  • Build effective relationships with internal partners and leaders across IMCO.
Requirements
  • Depth of related industry experience working in financial services, management consulting, or other relevant industries.
  • Good understanding of financial markets and investment products.
  • Experience structuring problems, resolving ambiguity, driving to decision and action.
  • Strong analytical skills and business judgement.
  • Team player with excellent communication and interpersonal skills.
  • A bachelor's degree in a related field of study; an advanced degree or professional designation is an asset.

This is a challenging opportunity to make a meaningful impact on our organization and drive growth through exceptional client experiences. If you are a motivated and results-driven professional with a passion for business management and client success, we encourage you to apply.

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