Director of Operations and Client Experience

3 days ago

Toronto, Ontario, Canada Royal Bank of Canada Full time

Overview

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Royal Bank of Canada is a dynamic financial institution seeking an experienced Director of Operations and Client Experience to join its team. This exciting role offers the opportunity to work in a fast-paced environment, collaborating with senior leaders and supporting the growth and success of our clients.

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\Compensation and Benefits\

As a Director of Operations and Client Experience at Royal Bank of Canada, you can expect a competitive salary range of $90,000 - $140,000 per year, depending on experience and qualifications.

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\Job Description\

This challenging yet rewarding role will see you managing various aspects of client relationships, including conflict resolution, customer service administration, and interpersonal relationship management. You will also be responsible for training and development, ensuring that our support staff have the skills and knowledge they need to excel in their roles.

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\Required Skills and Qualifications\
  • Strong oral and written communication skills
  • Excellent people skills, ability to manage different personalities
  • Minimum 5-10 years' experience in full-service brokerage industry
  • Management experience
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\Benefits\

As a valued member of our team, you will enjoy a comprehensive total rewards program, including bonuses, flexible benefits, and a competitive compensation package. You will also have access to world-class training programs and opportunities for professional growth and development.

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\About Royal Bank of Canada\

At Royal Bank of Canada, we are committed to building inclusive teams and creating an equitable workplace for our employees. We strive to provide an accessible candidate experience and welcome applicants from diverse backgrounds.

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