Regional Coach/Regional Manager

6 days ago

Kelowna, British Columbia, Canada FYidoctors Full time

**Job Summary**

The Regional Coach/Regional Manager will oversee and provide leadership and coaching to a group of optometry practices, driving business growth and excellence in customer experience.

**Key Responsibilities**

  • Contribute to consistent, high-quality patient experiences in a multi-unit, cross-functional environment, encompassing retail, manufacturing/lab, and doctor services.
  • Prepare the organization for quality improvement by advising on activities such as team building, interpersonal communications, meeting facilitation, and coaching and leadership skills.
  • Provide effective on-the-job training and guidance to team members, utilizing company-provided programs.
  • Analyze store financial data and make recommendations for improvement to a practice's retail business and profitability.
  • Ensure consistent campaigns and communications across consumer engagement points, reinforcing the vision and brand initiatives of FYidoctors.
  • Coach employees to better understand how their practice can continuously improve, observing practice operations and opportunities for change.
  • Help practices plan for and manage change by setting goals, strategizing, and problem-solving, and assist by providing tools and support through challenging situations.
  • Drive strategic growth and revenue with a strong regional focus.

**Requirements**

  • A minimum of five years' experience in a retail or hospitality team management setting across multiple business locations.
  • A minimum of four years' experience in a leadership or managerial role.
  • A Business diploma and/or degree preferred.
  • Excellent coaching and personnel development skills; Excellent team building and management capabilities.
  • Ability to set clear goals, establish accountabilities, and create a motivating and positive work environment.
  • Strong influencing and negotiating skills; Sound judgement and thorough problem-solving and decision-making abilities.
  • Excellent interpersonal communication, both verbal and written.
  • Knowledge of current optical theory and merchandise.
  • General PC knowledge including Microsoft Office suite (Word, PowerPoint, Excel, and Outlook).
  • Willing and able to travel throughout the region on a weekly basis.

**What We Offer**

  • A comprehensive total rewards package, including two free pairs of glasses and lenses per year.
  • A coaching culture that fosters ongoing growth and development opportunities.
  • A people-first culture, with a focus on employee well-being and satisfaction.
  • An organization that gives back locally and nationally, and supports employees in doing so as well.

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