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Kelowna, British Columbia, Canada FYidoctors Full timeJob Title: Regional Coach/Regional ManagerReporting to the Director of Western Canada, the Regional Coach/Regional Manager will be responsible for overseeing and providing leadership and coaching to a group of optometry practices in British Columbia.Key Responsibilities:Contribute to consistent, high-quality patient experiences in a multi-unit,...
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Regional Coach/Regional Manager
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4 weeks ago
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Regional Coach/Regional Manager
2 months ago
As a Regional Coach/Regional Manager at FYidoctors, you will play a key role in overseeing and providing leadership and coaching to a group of optometry practices in British Columbia. This is an exciting opportunity to contribute to the growth and success of our organization.
Key Responsibilities- Contribute to consistent, high-quality patient experiences in a multi-unit, cross-functional environment, encompassing retail, manufacturing/lab, and doctor services.
- Prepare the organization for quality improvement by advising on activities such as team building, interpersonal communications, meeting facilitation, and coaching and leadership skills.
- Provide effective on-the-job training and guidance to team members, making use of company-provided programs.
- Analyze store financial data and make recommendations for improvement to a practice's retail business and profitability.
- Ensure consistent campaigns and communications across consumer engagement points, reinforcing the vision and brand initiatives of FYidoctors across all touch points.
- Coach employees to better understand how their practice can continuously improve, observing practice operations and opportunities for change.
- Help practices to plan for and manage change by setting goals, strategizing, and problem solving, and assist by providing tools and support through challenging situations.
- Drive strategic growth and revenue with a strong regional focus.
- A minimum of five years' experience in a retail or hospitality team management setting across multiple business locations.
- A minimum of four years' experience in a leadership or managerial role.
- A Business diploma and/or degree preferred.
- Excellent coaching and personnel development skills; Excellent team building and management capabilities.
- Ability to set clear goals, establish accountabilities, and create a motivating and positive work environment.
- Strong influencing and negotiating skills; Sound judgement and thorough problem solving and decision making abilities.
- Excellent interpersonal communication, both verbal and written.
- Knowledge of current optical theory and merchandise.
- General PC knowledge including Microsoft Office suite (Word, PowerPoint, Excel, and Outlook).
- Willing and able to travel throughout the region on a weekly basis.
- A comprehensive total rewards package, including two free pairs of glasses and lenses per year.
- A coaching culture that fosters ongoing growth and development opportunities.
- A people-first culture, with a focus on employee well-being and satisfaction.
- An organization that gives back locally and nationally, and supports employees in doing so as well.
FYidoctors is a rapidly growing organization with a doctor-led, patient-first approach. We are committed to enhancing the lives of our patients and creating a positive impact in our communities. Our team is passionate about delivering exceptional patient experiences and driving business growth through innovation and excellence.
