Administrative Support Coordinator

2 weeks ago

Calgary, Alberta, Canada MaxPro Tax Inc. Full time

The Administrative Support Coordinator is a critical role at Max/Pro Tax Inc., requiring exceptional organizational skills, attention to detail, and excellent communication abilities. The primary focus of this position is to provide administrative support to the team, ensuring seamless day-to-day operations.

Key Responsibilities
  • Greeting and Directing Clients: Greet clients and visitors in a professional manner, directing them to the appropriate contact or service area as needed.
  • Providing Information: Offer basic information to clients and the public, responding to their inquiries in a timely and efficient manner.
  • Information Processing: Obtain and process necessary information required to deliver top-notch customer service, adhering to company standards.
  • Switchboard Operations: Operate the switchboard or telephone system, handling incoming calls, and relaying messages as necessary.
  • Recording and Relaying Information: Accurately record and relay information to clients, colleagues, and management, maintaining confidentiality when required.
  • Scheduling Appointments: Schedule and confirm appointments for clients and internal stakeholders, ensuring smooth workflow.
  • Cash Handling: Receive and issue payments, maintaining accurate financial records and adhering to company policies.
  • Telecommunication: Answer phone calls, relay messages, and monitor mobile radios or telephones as needed.
  • Directory Assistance: Provide directory assistance to clients and internal staff, ensuring they have the necessary resources and information.
Technical Requirements
  • Email Management: Familiarity with electronic mail systems and protocols.
Security and Safety
  • Criminal Record Check: Possess a valid criminal record check, ensuring compliance with company policies and regulations.
Work Environment and Physical Demands
  • Fast-Paced Work Environment: Thrive in a fast-paced environment with multiple tasks and responsibilities.
  • Repetitive Tasks: Perform repetitive tasks efficiently, maintaining high productivity levels.
  • Sedentary Work: Spend extended periods sitting, utilizing ergonomic equipment to minimize strain.
Prioritization and Teamwork
  • Flexibility: Demonstrate flexibility in work schedules and tasks, adapting to changing priorities.
  • Organization: Showcase strong organizational skills, prioritizing tasks effectively to meet deadlines.
  • Reliability: Establish a reputation for reliability, meeting commitments and delivering quality results.
  • Team Player: Collaborate with colleagues, promoting a positive and inclusive work environment.
  • Permanent Employment**: Enjoy permanent employment status, with opportunities for growth and development within the company.
  • Language**: English is the primary language used in the workplace, with occasional requirements for additional languages.
  • Working Hours**: Commit to working 35-40 hours per week, maintaining a healthy work-life balance.

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